Ring Floodlight Cam Will Not Connect to Wi-Fi

If your Ring Floodlight Cam won't pair with the app, even after resetting both the camera and the Wi-Fi, use this troubleshooting guide to help diagnose why.

Make sure the ring app is updated. App updates include system fixes, so making sure the app is up to date will help prevent issues. If issues with the app still persist, contact ring support.

If your device isn't the Ring Floodlight Cam Pro model, then it isn't compatible with a 5ghz connection. Check network properties on your device to find the WIFI compatibility. If your WIFI is only 5ghz, only the pro model will be able to connect. In this case, you will either need to buy another model, or buy a new WIFI router. Another possible issue with the WIFI router is location. The Ring Floodlight Cam must be connected to a nearby router, otherwise it will result in an insufficient connection. To fix this, either purchase a WIFI range extender, or move the physical location of your router to be closer to the device.

The Ring app must be connected to WIFI to work properly. Ensure the device is powered on, and that your personal device has a clear WIFI connection. Next, make sure that your device and the ring app are up to date. If these steps don't work, see device reboot section.

Rebooting your device is an easy fix for several issues. Begin by finding the physical reset button at the top of your device. Hold the reset button for 30 seconds. After the 30 second period, the status light should flash, indicating that the device has been reset. If a device reboot doesn't work, refer to the motherboard replacement guide. (Ring Floodlight Cam Motherboard Replacement - iFixit Repair Guide)