Razor A Troubleshooting

If the wheel is cracked or deformed (as in, flat in some spots), that wheel will need to be replaced. Please see our wheel replacement guide.

Please see our steering column tightening/loosening guide.

The scooter is most likely beyond repair. Consider contacting Razor directly.

While riding the scooter, the steering bar collapses. No matter how hard I tighten it, it won't stay in position.

Please see our [LINK: Guide for Tightening the Steering Columm].

At this point, tightening the clamp won't fix the problem. If the steering bar is bent or deformed, it probably needs to be replaced. However, if it is still in good condition, the problem is that the clamp is most likely broken. Determine which part(s) needs to be replaced, then see our [LINK: Razor A Teardown Guide] for help with installing the new parts.

The steering column won't lock into place with the deck or into the upright position.

First, make sure that the mechanism is well-cleaned and lubricated.

If the folding mechanism appears to be working, there could be something stuck in the mechanism, keeping it locked open or closed. If possible, carefully try to dislodge any foreign materials visible in the mechanism while gently attempting to open or close the scooter. If that fails, you might need to disassemble the mechanism to clear the debris. See our [LINK: Razor A Teardown Guide] for more information.

If nothing is stuck in the mechanism, it might be broken and would require additional work.

You're determined that there is nothing stuck in the mechanism, so now it's time to replace the mechanism's internals. Determine which parts need to be replaced, then see our [LINK: Razor A Teardown Guide] for help with installing the new parts.

Please see our front wheel straightening guide.

First, spin the wheels by hand and check each for resistance. Any wheels that don't spin freely should be attended to.

Clean the outside of the wheels and bearings with a cloth, removing any visible foreign materials. If the wheels have fibers (like grass or weeds) stuck around them, you will need to pull or cut them off with pliers. Make sure that the wheel axles are lightly greased, as this will provide lubrication and prevent debris from entering the bearings in the future.

If these steps fail to correct your scooter's problems, you will have to replace the wheel bearings on the defective wheels. Please see the section dealing with replacing wheel bearings in our wheel replacement guide.

Check that the buttons are working properly by pressing them into the handlebars. If they don't move, they could be jammed with some foreign material. If they aren't jammed, then the handlebars are broken and will need to be replaced.

If your shoes have difficulty keeping a good grip on the deck of the scooter, it's probably because the grip tape on the deck is worn or gone.

Clean the inside of the brake with a brush or cloth. This may require you to remove the brake from the scooter. Please see the section dealing with the brake in our [LINK: Razor A Teardown Guide].

The button is stuck. Apply a lubricant (like WD-40) on the buttons and check them again in 15-30 minutes.