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Broken Display

The screen of the device is cracked, chipped, blacked out, pixilated, or won't respond to touch.

Device is dropped or damaged

If the device screen cracks this will require a device tear down. Make sure to get a new screen before the tear down and take the device apart as instructed.

Device screen is not displaying the full image

If the device screen is not displaying the full image or there are "black lines" running across your screen then LCD screen could be damaged. This will require and device tear down. Make sure to get a new LCD screen before the tear down and take the device apart as instructed.

Power Issues

Faulty power adapter/Micro USB cable

Ensure the power adapter is fully plugged in and is receiving a current. To ensure the issue is with the charger, obtain a compatible charger and if that doesn't charge, then the adapter/charging cable is faulty. Purchasing a replacement adapter or Micro USB cable is a simple fix and does not require a device tear down.

Faulty Battery

If the tablet only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replacing the battery will require the device to be taken apart.

If the device will not charge

If the device does not hold a charge, or must be plugged in to work, the battery must be replaced.

Replacing the battery will require the device to be taken apart.

Improper charging speed

If the device charges slowly, not at all when plugged in, or the charging cord is loose in the port, check to make sure there is no debris in the charging port. Cleaning the charging port is a quick simple fix and will not require a device tear-down.

Information on cleaning the charging port can be found here

Improper Device Updating

If the tablet shuts down while updating, or does not perform optimally doing normal activities, ROM is most likely broken.

If ROM is not up to date

Go to settings on phone and update or load new/different version of Android to solve running issues.

Updating device

Out of Storage

If you are unable to install new apps or download new data, you may be running out of storage space on your device.

Delete unnecessary data

Running out of storage space can be caused by downloading too many apps or having large media files, such as movies, stored on your device. One way to get more storage space on your device is to delete some of your existing data. For information on data that is commonly deleted to free up storage space, see this guide.

Create storage

Buy new Micro SD card

Additionally, you can install a Micro SD card to give your device extra storage space. Your device comes with a pre-existing Micro SD card port that allows you to move data to a Micro SD card to free up storage space. If you already have an Micro SD card and it continues to run out a space, buy a Micro SD card with more storage. The port for the Micro SD card can be found on the bottom of the device on the outside. It can be easily installed by pushing the Micro SD card into the port.

Instructions to replace the Micro SD card can be found here

Buying SD card

Camera does not work

If the camera does not work, or takes defective pictures, the camera is most likely cracked or broken.

Replacing camera

Replacing the camera may be necessary is you have a scratch on the camera lens or the camera has stopped working. Make sure you have a new camera ready to install before taking apart your device to replace the camera. This will require the device to be taken apart.

Instructions on how to replace the camera can be found here

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