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Protocol Galileo Troubleshooting
This troubleshooting page will help you diagnose problems with the Protocol Galileo.
Device Not Powering On
The drone does not power on when you flip the power switch.
Battery Not Plugged In
Open the battery door on the drone and pull out the battery. Next, make sure you reconnect the battery cable with the cable coming from the inside of the drone. When you plug in the wires, make sure the red cable goes with the red and black cable goes with the black. After connecting the wires, gently place the battery back inside the drone’s battery compartment.
Battery Not Charged
If the device is not responding to your input controls, a drained battery could be the issue. All you need to do is open the battery door in the drone, take out the battery, disconnect it from the drone, connect it to the provided charger, and let it charge for few hours. After charging it, replace the battery by reinserting the battery pack into the drone.
Batteries In the Remote Control Are Drained
Another possibility of your device not powering on could be that the batteries inside the remote control are out of power. If you turn the remote on and there isn’t any visual indication on the small screen on the bottom of the remote, try replacing the batteries. The batteries are located on the back of the remote and consist of 4 AA batteries.
No Response From The Controls
The drone does nothing when you operate the controls.
Controller Not Correctly Synchronized
Your controller may not be properly synced to the drone. To re-synchronize the drone and controller, first make sure the controller is off. Insert and plug in the battery, make sure the drone is switched on, and then set the drone on a level surface. Turn on the controller and push the throttle (left) lever to the highest position, and then down to the lowest position. You should hear two beeps from the controller and the lights on the drone should now be solid.
Drone Not Flying Straight
The drone leans or drifts to the side when hovering.
Drone not Synchronized on Level Ground
Your drone may not have been synced on a level surface. To re-synchronize the drone and controller, first make sure the controller is off. Insert and plug in the battery, make sure the drone is switched on, and then set the drone on a level surface. Turn on the controller and push the throttle (left) lever to the highest position, and then down to the lowest position. You should hear two beeps from the controller and the lights on the drone should now be solid.
Incorrect Trim Settings
Use trim buttons on the controller to correct the drone’s flight. These are located to the left and the bottom of the right stick. The left, inner button is used to control the forward and backward trim settings by pushing forward or back on the button, and the bottom button is used to control the left and right trim settings by pushing the button left or right. To adjust the trim, push the corresponding trim button the opposite way that the aircraft is drifting until the aircraft hovers in place.
Erratic Movement From Input
Inputs from the controller are inconsistent and erratic when going to the drone
Controller Batteries Need Replacing
Low or close to dead batteries in the controller could give inconsistent input to the aircraft. Replace the batteries on the back of the controller using 4 AAs.
Camera not Recording
No camera footage was recorded while flying the drone.
Memory Card not Inserted
The first thing to check is that the memory card is fully inserted into the camera module. Make sure the memory card is facing down and is placed according to the small diagram visualized on the module.
Memory Card Is Full
If no more camera footage is recorded, check the available memory space of your memory card. Pull out the card, insert it into your computer or electronic device and locate the availability of the storage. Transfer your files/videos from the memory card to your electronic to free up the storage. Then, reinsert the memory card into the camera module.
Camera Is Unplugged
If the previous procedures didn’t help with the camera not recording, make sure you check if the camera cable was properly plugged in during the installation process. If you’re not sure, unplug the cable and reinsert it.
One or Multiple Motors Not Working
One or more motors do not spin when turning up the throttle.
Pinion Gear Has Come Off
If the motor is spinning, but not the propeller, you will have to make sure the pinion gear is in place. (Link to be added in Milestone 3)
Motor Is Burnt Out
If the pinion gear is in place and the propeller still isn’t spinning, the next course of action is to replace the motor. (Link to be added in Milestone 3)