Martian Victory Troubleshooting

The digital clock and advanced functions of the watch appear to be not operating.

The battery can be charged via Micro-USB cable to computer or power adapter.

• A red light will indicate the watch is receiving power.
• A green light will indicate the watch is fully charged.
• Quick-press both buttons on the left side of the watch to power it on.

The red light indicating the watch is receiving power is absent or the watch powers off soon after unplugging charging cable.

Try using a different Micro-USB charging cable and/or power source.

Visually inspect the Micro-USB charging port on watch to spot any obstructing debris, damage, and/or wear. If the five pins appear to be damaged the port will need to be replaced using this guide.

If the lithium polymer battery has significantly less than 5 days of use time, its it likely that the battery will need to replaced with this guide.

The time piece feature of the watch appears to be not operating.

Replace the small watch battery that runs the analog watch using this guide. Verify that no corrosion has built up on the battery.

The user is unable to hear or speak to the person over the voice connection.

Follow and verify the correct parring protocol.

Make sure to operate in a quiet enough environment to hear and speak effectively.

Consider if both parties have a good cellular reception which could be degraded in remote and obstructed areas like tunnels, basements, mountains, valleys, and forest.

The speaker and/or microphone may need to be replaced.

The user receives regular notifications on their phone, but not the smart watch

The phone and watch may have issues with compatibility due to operating system connectivity issues. First, refer to the compatibility section for the device that comes with the smart watch. If both phone and watch are compatible, try updating both the smart watch and the phone.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled. If the watch does not automatically connect, the Bluetooth sensor on your watch may be malfunctioning.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

This smartwatch requires a specific program in order to connect to your phone and receive notifications. Make sure that you have this program updated and that it is connected to your smart watch.

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

The user has a smart phone, and the smart watch is not pairing to the phone properly, due to software connectivity or hardware issues.

The phone and watch may have issues with compatibility due to operating system connectivity issues. First, refer to the compatibility section for the device that comes with the smart watch. If both phone and watch are compatible, try updating both the smart watch and the phone.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled. If the watch does not automatically connect, the Bluetooth sensor on your watch may be malfunctioning.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

This smartwatch requires a specific program in order to connect to your phone and receive notifications. Make sure that you have this program updated and that it is connected to your smart watch.

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

If the user takes the devices out of Bluetooth signal range, they may experiences a dropped connection and loss of notifications sent between the smart watch and smart phone.

Check to make sure the phone and smart watch are not registering with each other. take both devices and move them close to each other (less than 5 feet) to make sure they are in sufficient signal range for each other.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

After moving with in range of Bluetooth, both devices do not reconnect.

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled.

The digital time on the watch does not match the time on the paired phone.

Most smart devices shut down auxiliary operations, such as screen brightness and Bluetooth connections, when low on batteries. Try checking to see if both devices are charged. If one is low on batteries, charge the device for 20 minutes to rule this out as a cause of an issue.

Check to make sure your phone is on. Next, go to your settings and make sure your phone has Bluetooth enabled. If the watch does not automatically connect, the Bluetooth sensor on your watch may be malfunctioning.

There could be an issue with the physical hardware or software of the issue. Try restarting the watch and/or phone.

Martian Victory