MSI Laptop Not Charging

Before undertaking substantial repairs on your device, try these fundamental troubleshooting steps:

• Restart the laptop. Sometimes, a simple restart can resolve charging issues. Turn off the laptop, wait a few seconds, and then turn it back on.
• Perform a Hard Reset. If the restart didn’t resolve the issue, a hard reset might be a solution. First, turn off your laptop and unplug it from its power source. Next, press and hold the power button for 15-20 seconds. Afterward, reconnect the power source and attempt the restart.
• Verify that the charge LED is lit: A non-LED indicating charge would confirm this issue. You could have a bad power source, charge port, or motherboard.
• Try Calibrating your Laptop's Battery: Calibrating the battery helps reset its power settings. MSI provides software for battery calibration, but iFixit also offers a comprehensive wiki for the process.

Solution: Replace the power supply.

A faulty power supply or adapter can prevent your laptop from receiving the electricity it needs to turn on.

• Inspect the power cable and connector for any visible damage. If you have a charger with a barrel connector, ensure the pin inside the barrel isn’t bent or damaged.
• Try a new or known-good charger. Alternatively, use your charger with another compatible MSI laptop. Does a different charger work? It's time for a new one. If yours works with another laptop, tough luck, but it won't be that easy.

Solution: Reinstall the battery driver.

If the drivers your computer uses to charge your battery are damaged, your battery may not charge correctly. To resolve this issue, uninstall the drivers and restart Windows for a fresh installation.

1. Right-click the Start Menu and select Device Manager.
2. Expand the Batteries category.
3. Right-click on each battery device (if there are multiple), and select Uninstall Device.
4. Restart your PC, and Windows will reinstall the driver. Retest to see if your issue has been resolved.

Solution: Replace the battery.

An old or faulty battery can prevent the laptop from charging correctly.

• Check battery level: Check the battery level by plugging in your laptop for at least 15 minutes. If the charging indicator doesn’t light up, the battery may be dead or malfunctioning.
• Reset the battery: Some MSI Laptops have an external battery that can be removed. Remove the battery for 30 seconds, then try to charge your device normally.
• Test the Battery: MSI provides a hardware diagnostics tool for Windows laptops.
• Replace the Battery: It may need to be replaced if it does not charge or hold a charge even after trying the above steps. You must follow the instructions for MSI Laptop Batteries for your specific device.

Depending on the specific model of the MSI laptop, you might be using a USB-C charging cable or a barrel-style charging cable.

• Perform a thorough visual inspection of the charge port: Use a flashlight to illuminate the USB C-port interiors, as they’re an easy entry point for liquids, and corrosion can remain undetected. Try cleaning the port with 90% isopropyl alcohol and observe if the issue is resolved.
• Wiggle the cable gently to see if you can get a better connection: If the port is loose, the internal pin may not make enough contact to charge the battery.
• Check for signs of corrosion or burn: If anything looks questionable, open the machine and pull out the affiliated part for a better look.
  • Spills commonly damage USB-C ports. Even if the liquid doesn't penetrate the machine's interior, corrosion in the port can spell trouble.
  • Barrel connectors are likelier to suffer from bent pints or broken plastic parts. If your port feels loose, it's likely this is to blame.
• If you determine this is your fault, MSI Laptop Ports. It is often a MSI Laptop Ports. If it's soldered onto the motherboard—like a USB-C port—you'll need some soldering chops to proceed (or replace the affected board).

If your MSI Laptop refuses to charge despite following all the troubleshooting steps mentioned above, the issue probably lies with the motherboard.

Reset your device's BIOS Settings. To reset your motherboard's BIOS settings, you can try uninstalling and then reinstalling the CMOS battery. By doing so, any stored settings or configurations that may have become corrupted will be cleared, and the system will start with default settings. This helps eliminate potential conflicts or misconfigurations that could be causing the issue you're experiencing.

1. Perform a thorough visual inspection of the circuit boards for any signs of burns or damaged components. Suppose you observe any visible damage, such as burns or parts that appear to be physically damaged. In that case, the board likely needs to be replaced, especially if it's the board carrying the display cable connector. You can find both MSI Laptop Motherboards and MSI Laptop Daughterboards components for select Chromebook models in our store.