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Mouse left click doesn’t work properly
Left click acts like a double click
Double click speed is fast
If the left click acts like a double click, the click speed might be too fast. To fix this, go to the devices settings, find the mouse choice and click on Additional mouse options. Under the button menu, adjust the speed of double click to make it slower.
Old driver version
To install the latest updated software from the manufacturer, Click here
Bad connection between mouse and receiver
If the connection between the mouse and the USB receiver is weak, make the receiver close to the mouse by plugging it into the extension to strengthen the signal.
Bad button
If the left click still acts like a double click, the mouse may need fixing. Click here to view the guide for button fix.
Mouse doesn’t track properly
Cursor is not following mouse movement
Pointer speed is slow
If the mouse does not track properly the speed may need to be adjusted. To fix this go to the Devices sittings, find the Mouse choice, then click on Additional mouse options. Under the pointer option menu adjust the speed of the pointer to make it faster or slower.
Bad USB port
Plug the mouse into a different USB port (Not a hub) to eliminate the possibility of a bad port.
Dirty LED light/sensor
The LED light or sensor could be dirty or blocked which might cause the tracker to not function properly.
Inappropriate Surface
Sometimes the surface under the mouse could affect the tracker. Try a different surface such as paper.
Mouse not recognized by computer
When the mouse is not synchronized with the computer
Old operating system
Systems that are supported for this mouse are:
- Windows 8
- Windows 7
- Windows Vista
- Mac OS 10.6.8 or higher
Old driver version
To install the latest updated software from the manufacturer, Click here
Faulty USB port
Plug the mouse into a different USB port (Not a hub) to eliminate the possibility of a bad port.
Power management problem
Change Universal Serial Bus controller’s settings
If the mouse is not recognized by the computer it could be an indication of a power management problem. To fix it follow the steps below and the steps of the next section.
- Click the Windows Start flag and type device manager in the search box. In the Programs list, click Device Manager. If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Click the arrow next to Universal Serial Bus controllers to expand the list, then right-click USB Root Hub, and click Properties.
- In the USB Root Hub Properties window, click the Power Management tab. Uncheck Allow the computer to turn off this device to save power to disable the setting.
Disable USB selective suspend
- Click Start and in the search box, type power options. In the Programs list, click Power Options.
- If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Click Change plan settings for the power plan you use.
- Click Change advanced power settings. The Power Options window appears.
- In the Power Options window, expand USB settings, and then expand USB selective suspend setting.
- (For laptop users only) To prevent Windows from turning off the USB root hub when the computer is running ‘On battery’ power, select Disabled in the On battery list.
- To prevent Windows from turning off the USB root hub when the computer is ‘Plugged in’ to a power outlet, select Disabled in the Plugged in list and then click OK
Scroll wheel is not working
The scroll wheel is not functioning
Computer doesn't support scroll wheel movement
Sometimes the issue could be from the computer. Try the mouse on a different computer to verify the issue.
Dirty scroll wheel
Use compressed air to blow through the scroll button
Bad scroll wheel
Click here to view the scroll fix guide.
Mouse won’t turn on
There are no signs that indicate that the mouse is working
Bad battery
When the battery is drained, the mouse won't turn on and there will be no indication that the battery is empty. Click here to view the guide for battery change.
Bad motherboard
If the mouse is not working, it might be an indication that the motherboard is not functioning. Click here to view the guide for motherboard change.
Team
Eastern Washington University, Team S1-G1, Ramos Winter 2018 Membro di Eastern Washington University, Team S1-G1, Ramos Winter 2018
EWU-RAMOS-W18S1G1
4 Membri
15 Guide realizzate
29 Commenti
my mouse is on but it doesnt connect to receiver
hadm89 - Replica
I had an issue where the mouse is seen by the Gaming Software but it has the error “Please wake up the device.” On Windows (or if on Mac, you have to re-pair the receiver by getting a hold of a Windows computer), I had to download and run the connection utility. I ran into an error where the utility couldn't find the receiver but I came across [this thread: https://community.logitech.com/s/questio... and someone suggested to use the older connection utility version 2.00.3 (VISTA) and it recognized and paired with the mouse! You can find the older program here: https://support.logitech.com/en_us/produ... -- just change the OS to Windows Vista.
Once I went through the pairing process the mouse worked again.
willquach - Replica
Thank You so much this worked. I could not find it on their website so I searched for that version on google and found it https://drivers.softpedia.com/get/KEYBOA... I now have a mouse that works with the new receiver
Josiah -
I am glad that I ran into this comment section. Repairing with the software from softpedia worked!!
Thought that my favorite mouse was dead, very glad that it works again.
Thank you so much!
Ryan Snyder -
Bro you saved me. Every time I come back home from college I see my old mouse in my drawer wishing it could be used but you saved it for me. Idk how to repay you tysm:))
SurefireWand -