LG G Stylo Troubleshooting

My phone doesn’t respond to the touch

Your phone has low internal memory. You can reduce the phone’s memory by closing running apps, clearing the caches, and replacing any live wallpaper used. Try to also safely remove your SD card by going to Settings, tap Storage & USB in the General tab, and tap Eject. Once the card is unmounted, remove the SD card.

This freezing problem can be due to performance issues caused by low internal memory. Memory can be reduced by closing any running apps, clearing the caches, and replacing any live wallpaper used. If the problem cannot be identified, then perform a soft reset by turning off the phone and removing the battery. Leave the battery out for 10 seconds and then put it back in. Once the battery is in, turn the phone back on.

This could be due to the fact the your phone is running on outdated software. Check for latest software update and if prompted, install the update. In addition, certain applications, mostly third party apps, can cause the phone to restart on its own or shut down on its own. Find the ones that cause the unintended resets and uninstall them.

This could be due to fact that your phone doesn’t have enough storage. Check to make sure that your phone has enough storage to install or update applications. Uninstall the apps you don’t use very often. Another reason is an issue with Google Play Store. The solution is to clear your Google Play Store data. To do that, go to Settings, tap Apps in the General, scroll to and tap Google Play Store, tap Storage, and tap Clear data. A message will then appear to confirm the clearing of the data. Tap Yes to confirm.

Enter your zone again, open device diagnostics. Tap system updates then tap device software. Check for an update: if phone has an update, follow the prompts to install.

I plug my phone into a charger but it isn’t charging up

A soft reset does not erase any of your data or content on your device

Turn your phone off. Once your phone is off, remove the battery of your device. After 10 seconds, reinsert your battery and turn your phone back on.

Connect your phone to the charger. Depending on your phone carrier you will have a different Zone that you can go to. For boost carriers it is called Boost Zone, sprint is called 'Sprint Zone etc. Once you are within your respective zone, swipe left on the phone to open up the devices diagnostics. Tap battery status and if your phone has a charging symbol or appears to be charging then your charger is working correctly.

A soft reset does not erase any of your data or content on your device

Turn your phone off. Once your phone is off, remove the battery of your device. After 10 seconds, reinsert your battery and turn your phone back on.

Carefully inspect your phone to make sure that your device is not overheating or visibly damaged. Carefully inspect your phone's charging port and if any visible debris are seen, remove them. Remove the battery of your device. Inspect and clean the gold contacts using a cotton swab or a dry cloth. (The gold contacts are where your battery was previously located on your device.) If problems with charging continue to persist, you may have to change the charging port on your phone.

If you have tested your headphones with other devices to make sure that they are working properly, then the problem is most likely in the jack

The LG G Stylo CDMA audio jack could just be dusty or dirty. You can try using compressed air to clean out the debris. A damp toothpick can be used to gently clean out the jack and remove dirt or debris.. However, you should be very careful when inserting anything into the jack to avoid further damage. If your audio jack seems to be damaged, you will simply need to replace the part.

Check the settings on your LG G Stylo. You may just need to update a driver or adjust the volume. When you plug in headphones the device will often will be on mute because the speaker and headphone volume are on different volumes. You should check the connection by removing the headphones and re-inserting them. They might just be inserted improperly. Finally, try restarting the device to see if it solves the audio problem.

The phone doesn’t show any sign of turning on

Verify that the G Stylo has a sufficient charge. Connect the phone to the original charger. Wait a few minutes, try to turn on your phone.

Verify that your phone, charging port and battery contacts are not damaged in any way. Inspect your phone to see if it’s swollen, damaged or overheating. Check to ensure that there is nothing blocking the charging port. Remove the battery and carefully inspect the gold contacts. Clean the contacts by using a cotton swab or dry soft cloth.

Caution: If your phone is damaged, do not complete the remaining steps in the guide.

Verify that the charger itself is not damaged by using another similar device with the same charging port. Verify that you are using a compatible charger. You risk damage to your phone if the charger is not the same voltage, amps and plug as your original charger. Finally, verify that your phone can power on.

If your phone does not turn on, verify that is running on the most recent drivers and software. In Boost Zone, (if you phone runs on Boost Mobile, if not then look up your service provider) swipe left to open Device Diagnostics. Scroll through and find System Updates. Find and tap Device Software and then CHECK FOR UPDATE.

Verify that the G Stylo has a sufficient charge. Connect the phone to the original charger. Wait a few minutes, try to turn on your phone.

Verify that your phone, charging port and battery contacts are not damaged in any way. Inspect your phone to see if it’s swollen, damaged or overheating. Check to ensure that there is nothing blocking the charging port. Remove the battery and carefully inspect the gold contacts. Clean the contacts by using a cotton swab or dry soft cloth.

Caution: If your phone is damaged, do not complete the remaining steps in the guide.

Verify that the charger itself is not damaged by using another similar device with the same charging port. Verify that you are using a compatible charger. You risk damage to your phone if the charger is not the same voltage, amps and plug as your original charger. Finally, verify that your phone can power on.

If your phone does not turn on, verify that is running on the most recent drivers and software. In Boost Zone, (if you phone runs on Boost Mobile, if not then look up your service provider) swipe left to open Device Diagnostics. Scroll through and find System Updates. Find and tap Device Software and then CHECK FOR UPDATE.

No matter how many times I tap the screen, it doesn’t respond

First, it is imperative to make sure if your protective case or screen protector is interfering with the touchscreen. Sometimes, the pressure of a protective case and the thickness/texture of a screen protector can affect the touchscreen’s performance. Try taking off any screen protector or case, and then test to check if your issue is resolved. Caution: There are some screen protectors that may not reapply properly. If this doesn’t resolve the problem, then identify if operating system is interfering with touchscreen functionality. If all of these solutions don’t resolve the problem, then a broader performance dilemma might be the issue.

If freezing begins to occur with the LG G Stylo, perform a soft reset. A soft reset eliminates any makeshift files that might be causing the issue. To perform the soft reset, carefully take the battery out of the LG G Stylo. After 10 seconds have passed, put the safely put the battery back into the device. Turn the LG G Stylo back on.

When attempting to take pictures with the front or back camera and the screen only shows black

If your phone is experiencing low battery, your camera will become unusable until your phone becomes charged. Once your phone is charged, try taking a picture again.

If your camera application on your device has crashed or your phone has the camera open but is unresponsive, try closing out of the camera application and restarting it to fix the problem. If the application is still showing signs of unresponsiveness, restart the phone.

If camera application is working but pictures are not coming in clearly, the lenses may be dirty or have some dirt buildup in it. Try cleaning the camera lenses with a dry, soft, lint-free fabric.