This troubleshooting information is from Rakuten Kobo. For full instructions on their website, click here.
Kobo eReaders that you can repair
The Kobo eReaders below are designed to be repaired:
If you don't see your eReader in the list, it means that your eReader is not designed to have replaceable parts.
When to repair your eReader
If your eReader is no longer under warranty, you can repair your eReader yourself. If you're not sure if your eReader is still covered under warranty, contact Kobo Customer Care by clicking here and selecting Contact Us at the bottom of the page.
Parts that you can repair yourself
Depending on what the problem is, you can replace most parts in your eReader to solve issues like battery issues or screen issues. To learn more about which parts you can repair, visit iFixit's repair hub.
The following are a list of the components of your eReader which are repairable. Please be advised that only repairs to these components are authorized by Kobo:
- Display
- Battery
- Motherboard
- Front and back cover
To determine what you'd most likely need to repair, follow the steps below.
Step 1: Try the basic troubleshooting steps
Before you attempt to repair your eReader, try the following:
Step 2: Determine what you need to repair
If factory resetting your eReader and signing out didn't resolve the issue, replacing a component may solve the issue:
Display
Replace your display if you experience any of the following:
- Your eReader turns on but the touch screen is unresponsive.
- Vertical or horizontal lines across the screen.
Battery
Replace your battery if you experience any of the following:
- Your battery appears swollen or ballooning.
- Your battery doesn't hold its charge like when it was new.
Motherboard
Replace your eReader's motherboard if you experience any of the following:
- Damage to the USB area (for example, rust, water damage, or a loose USB port).
Find instructions and order parts to perform your own repair
To learn more about identifying which part to repair, visit iFixit's repair hub to learn how to diagnose the problem and determine which part you need to replace.
Contact iFixit
Need more help? Visit the link below to get additional support from iFixit:
6 Commenti
Bonjour,
Je possède une liseuse Kobo Libra 2 et depuis quelques semaines le bouton arrière reste enfoncé, ce qui rend difficile d'éteindre et allumer. Comment remédier à ce problème?
Jean-Luc LE PAPE - Rispondi Condividi
@jeanluclepape je vous invite à poser votre question sur la page de votre liseuse si vous voulez plus de réponses à vos questions ;) ici Kobo Libra 2
en réponse rapide j'imagine qu'ouvir la liseuse pour tenter de débloquer le bouton serait une bonne idée. sachez que la garantie de l'appareil risque de sauter
E-gregor - Rispondi Condividi
Meme problème
Marmorat - Rispondi Condividi
@marmorat je vous invite à poser votre question directement sur la page de l'appareil Kobo Libra 2 pour avoir plus de réponses ;)
E-gregor - Rispondi Condividi
mi ereader kobonia enciende pero no arranca sólo muestra una página con fondo blanco y una instrucción gráfica que parece indicar enciende tu ereader pulsando el botón de encendido. Sólo que al hacerlo no pasa nada, ni se apaga al dejarlo apretado un largo rato.
dominique dufetel - Rispondi Condividi