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HP Stream 11-d010nr Troubleshooting
This HP Stream 11-d010nr is an inexpensive laptop that was released in 2015. It features a webcam, 32GB of embedded multimedia card storage, and comes installed with Windows 8.1.
- The Laptop Will not Turn On
- The Keys Are Sticky
- The ClickPad Is not Reading Fingertips
- The Webcam Is not Working or Blurry
- The Wifi Connection Is Poor
The Laptop Will not Turn On
The power button does not turn the laptop on.
The Laptop Is not charged
If your laptop is not turning on, it is possible the battery has no charge. Plug the laptop charger into the laptop and wait for the battery to charge. If the device is charging, the light next to the charging port should turn on. If not, the battery or charger may be the issue.
The Charger Is Faulty
If your laptop is not turning on automatically after you plug it into the charger, the charger itself may be faulty. Plug the charger into another compatible device to see if it is faulty or not. If this other device also doesn’t charge while plugged in, then the charger may need to be replaced.
The Battery Is Faulty
If your laptop is plugged into a working charger but the laptop still does not turn on, your laptop may possess a faulty battery and you may have to replace it. HP has discontinued this laptop so you will need to acquire a replacement battery from a third-party retailer.
The Keys Are Sticky
The keys on the laptop keyboard are getting stuck, not coming up, or not responding.
The Key(s) Are Dirty
Sometimes dirt, water, or food get stuck between the keys causing them to not respond properly. Use compressed air to blow away any loose dust particles between the keys. You may also use a Q-tip to clean in between keys.
The Key(s) Are Faulty
If the key still doesn’t come back up after cleaning, the spring under the individual key may be broken or missing. If the spring is broken or missing you will need to remove the keyboard and replace the individual spring. It is recommending to not replace the entire keyboard, and instead to just replace the spring for individual keys.
The ClickPad Is not Reading Fingertips
The cursor is not responding to ClickPad movement or clicking the ClickPad.
The ClickPad Is Dirty
If the ClickPad has dirt, water, or dust on top of it, its ability to respond to touch and clicks will be impaired. Clean the ClickPad by gently rubbing it with a slightly damp cloth until it is clean, then dry the ClickPad thoroughly using a dry cloth.
The ClickPad Is Turned Off
The ClickPad might be turned off from the laptop’s settings. To turn it back on without using an external mouse, press the windows key and use the keyboard’s arrow keys to highlight “This PC” and press enter. After this, press backspace once and then use the arrow keys once again to highlight “Control Panel” and press enter. Then, use the arrow keys to select “Hardware and Sound.” Finally, use the arrow keys to select “Mouse,” which is located under the subheading “Devices and Printers.” In the resulting window, look for the option that says “ClickPad Enable” and turn it on if it is disabled.
If you do have an external mouse, the same procedure from above may be followed, although you can use your mouse to navigate the windows as opposed to the arrow keys.
The ClickPad Is Faulty
If the ClickPad still fails to work after cleaning it and turning it on in the settings, then it may be faulty and need a replacement.
The Webcam Is not Working or Blurry
The webcam is showing blurry video or not showing video at all.
The Webcam Is Turned Off
If your webcam is not working, start by opening the start menu and searching for device manager. In device manager locate imaging devices and right click on webcam and click enable.
The Webcam Is Blurry
If your webcam is working but it is blurry, take a clean soft cloth and wipe the webcam clean.
The Webcam Is Faulty
If the webcam is enabled and is still not working, it may be necessary to replace the webcam.
The Wifi Connection Is Poor
The HP Stream cannot connect to wifi.
The Wifi Is Turned Off
If your laptop is not connecting to wifi, first check to see if your device’s wifi connection is enabled. Open the start menu and search for wifi. Navigate to wifi settings and enable wifi.
The Router Is Obscured or Too Far
If your laptop is not connecting to wifi and the device’s wifi is enable, try moving closer to the wifi router. Always make sure that there are no obstructions between you and the router.
The Wifi Chip Is Faulty
If your laptop’s wifi connection is enabled and there are no obstructions between you and the router, yet your laptop is still not connecting to wifi, your device’s wifi chip may be faulty.