HP Split x2 13-g210dx Troubleshooting

The laptop will not respond or show any sign of powering up.

Ensure the AC adapter that came with your computer is a genuine HP part. Plug in the adapter and observe whether the charge light is on. If there is no response, try an alternate electrical outlet and/or a different power cable. If there is a response from the alternate adapter but not the original, it is likely that the original adapter is faulty and should be replaced.

When the AC adapter is operating properly, a light on the adapter will come on, and the device is charging. If the laptop only powers on while plugged in, then the battery is defective. Replace the battery using this guide.

Remove all peripheral devices from the computer ports to see if they are causing the problem. These include hard drives, expansion cards, additional monitors, speakers, and mobile phone charging cables, among others. If the computer powers on after the removal of any or all of these devices, consider replacing the peripheral or leaving it out entirely.

While you are working, your computer randomly shuts off without notification.

Clean the laptop by blowing out the dust from around the fan and heat shield, using a can of compressed air or a hair dryer on cool mode. The removal of dust and lint increases the air flow to prevent overheating and allows the fan to run more quietly.

Ensure the fans on the device are properly ventilated. Keep the laptop upright on a sturdy, level surface. Allow for at least 15.25 centimeters (6 inches) of space around each vent.

Check for BIOS updates and install them using instructions in the HP support document Updating the BIOS.

The monitor on your HP Split x2 doesn’t show anything, and you know the computer is turned on.

• Turn off the computer.
• Remove device from docking station.
• Disconnect all externally connected peripheral devices such as USB storage devices, external displays, and printers.
• Unplug the AC adapter from the computer.
• Press and hold the Power button for 15 seconds to reset.
• Plug the AC adapter back into the laptop computer
• Press the Power button to turn on the computer.

• Connect Device to an external monitor.
• If the computer screen does not display on the external monitor, press F4.
• If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display.
• With the external monitor connected, go to Driver Install Page.
• Download and install the latest graphics and chipset drivers for your device.

You have trouble listening to sounds on your computer.

You can follow this guide to replace your speaker(s).

The device is plugged in but will not charge.

Not all chargers are compatible with this device. Ensure the charger connected to the device is an original HP charger. If not, replace the damaged or incorrect charger with a compatible HP charger.