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HP Chromebook 11 G3 Troubleshooting
Chromebook released in October 2013 by HP.
Laptop won't turn on
The laptop doesn’t turn on when the power button is pressed
Battery is not charged
Plug the laptop into a charger that is connected to a functional outlet. This should cause the laptop to turn on after a short period of time. If it doesn’t turn on, look at the subsequent problems below or in the battery section.
Battery is broken
Over time, batteries lose their ability to hold charge. If the battery percentage decreases rapidly during use or frequently dies when a high percentage is still indicated, replace the battery. Find our battery replacement guide here.
Chromebook won't charge
The battery percentage does not rise past a certain point or will not rise when the laptop is plugged into a charger connected to a functional outlet.
Charger is broken
The problem could be with the charging cord itself due to overall wear and tear. To determine if the problem is with the charger or with the battery, plug the charger into another device to establish its functionality. If a functional charger cannot charge the laptop, the problem is likely in the battery. If the charger is nonfunctional, replace it.
Charging port is broken
If the charger cannot be plugged in, make sure the charger is compatible with the device. Clear the charging port of any debris by cleaning it gently with a toothpick. If it still does not work, or if the charger cannot be plugged into the port, consider replacing the charging port. Find our charging port replacement guide here.
Keyboard is unresponsive
The keys on the keyboard don't respond or they do so slowly.
Keyboard is broken
If any keys are unresponsive or have fallen off, consider using an external keyboard or replacing the keys. Find our key replacement guide here.
Keys are cluttered with debris
If the keys cannot be pressed, or pushing a key causes resistance from beneath, there may be debris lodged under the keys. Remove the key and clear out any debris. Find our key replacement guide here.
Touchpad is unresponsive
The pointer does not respond when the touchpad is used.
Touchpad is dirty
If the touchpad is visibly dirty or glossy, wipe the touchpad with a rag until it is clean. Even if the touchpad is not visibly dirty, it is a good idea to keep this clean to avoid future problems.
Touchpad is broken
If the touchpad remains unresponsive, consider using an external mouse. It may be broken or is disconnected. Find our touchpad replacement guide here.
Webcam doesn't work
The webcam shows only a black screen or a distorted picture
Webcam is turned off
Check the laptop’s settings to see if the webcam is turned off. If so, turn it on.
Camera lens is broken
If the camera shows a distorted picture, streaks of color, or only shows a black screen, the camera and lens should be replaced. Find our camera replacement guide here.
Bluetooth doesn't work
The bluetooth cannot connect to another device or does not work when connected.
Out of range
The other device may be too far away to be paired to the Chromebook. Most bluetooth connections have a signal radius of 10 meters, or 30 feet. Bring it into proximity with the device to enable them to pair properly.
A software error may prevent the devices from connecting. Perform a factory reset on the laptop as this may correct the software.