HMD Barbie Phone Keyboard Not Typing

If you press the keyboard buttons on your HMD Barbie Phone, and it does not result in characters or actions on the display, follow this page for possible solutions.

Hold down the "end call" button to power off the phone. If it powers off, wait a minute or two, then hold down the button again until the phone begins to power on. If the phone is unresponsive, pop off the back panel, remove the battery, and put it back in, ensuring proper alignment of the battery.

If there is significant debris built up on the keyboard, the keys may be prevented from working properly. Use an alcohol wipe or isopropyl alcohol and a Q-tip to clean the keyboard, ensuring to remove any debris from on or around the keys.

If there is extensive wear, tearing, or other damage to the keys, the keyboard may need to be replaced. Follow this guide to replace the keyboard.

If the phone still does not type after verifying that the keyboard is intact, the motherboard may need to be replaced. Follow this guide to replace the motherboard.