Garmin DriveSmart 50 LMTHD Screen is Freezing and Unresponsive

The screen may be unresponsive due to a software glitch or a firmware error, but the solution is to force a restart onto the device by holding the power button for 10-20 seconds until the device shuts down. You can wait a couple of seconds after the reboot, and attempt to power it back on. Frequently updating software can counteract the unresponsiveness of the Garmin screen.

The website below shows the steps on how to update maps and softwares.

1. On your computer, go to www.garmin.com/express
2. Select an option:
   1. • To install on a Windows computer, select Download forWindows.
   2. • To install on a Mac computer, select Download for Mac
3. Open the downloaded file, and follow the on-screen instructions to complete the installation.
4. Start Garmin Express
5. Connect your Garmin device to your computer using a USBcable.
6. Click Add a Device. The Garmin Express software detects your device
7. Click Add Device. Follow the on-screen instructions to add your device to the Garmin Express software
   1. When setup is complete, the Garmin Express software searches for map and software updates for your device
8. Select an option:
   1. • To install all available updates, click Install All.
   2. • To install a single update, click View Details and select an update

Possible solutions and steps you can take are to confirm that the charger or cable isn’t causing the issue, if it powers on only when it is plugged in, it is most likely an internal battery issue. The internal battery degrades over time because lithium-ion batteries lose capacity and battery life over a period of time. [Link to battery removal if issue is still persistent]

Steps for easy battery fix:

1. Hold power button for 10 second(s)
2. Remove and reattach plug

An unreliable power source can cause disruptions and freezes, so it is best to check if the device is plugged into the power outlet with the correct Garmin cable that is provided.

If you have tried all of the solutions above, the motherboard is most likely the reason why the screen is freezing.

• Replace the Motherboard.