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Device is unresponsive
‘’You have trouble listening to sounds, and connecting device to the speaker.’’
Restart the device
It may be as simple as turning the device on and off. This may reset any of the issues that the device is having. Do this by holding down the action (O) button until the device has restarted.
Reset the bluetooth
To reset the bluetooth connection on this device, hold the Bluetooth button and the action button at the same time for 10 seconds. Doing this will allow the device to reset without disconnecting from the device you are trying to connect to the Fugoo.
Contact Fugoo
You can contact Fugoo via their website, support.fugoo.com. Here, you will be able to find many solutions to the problems that you may be having with your device. If you cannot find a solution to your problem on the website, contact them directly.
Speaker not loud enough/Poor sound quality
‘’The speaker’s sound quality is poor and or the sound of the speaker is not loud enough.’’
Check volume on the device that is paired to speaker
Look at the device (cell phone, laptop, etc.) you have paired to the Fugoo speaker, make sure the volume is turned up on your device. It may not have to be turned all the way up, but should be at least turned up to at least 75% volume.
Check volume on the speaker itself
After having made sure the volume on your paired device (cell phone, laptop, etc.) is turned up to at least 75% volume use the top volume buttons on the speaker to make sure that the volume on the speaker itself is turned up.
Make sure speaker is updated
You can contact Fugoo via their website, and make sure to download the latest firmware update. Speakers running firmware 1.00.36 or later have better sound quality and volume.
Charging issues
‘’When speaker is plugged into the wall, it will not charge.’’
Use correct charger
Make sure that you are using the charger that Fugoo sent with the device. Other chargers may make the device charge at a much slower rate, or not at all.
Charging port
In this scenario, it might be necessary to replace or fix the charging port. To do this, you will need a rather extensive set of tools.
Old batteries
Your device may have batteries that are old, or not working at all. You may have to go about changing the batteries.
Power button not working
‘’Power will not turn on when the power button is pushed.’’
Reset device
In this case, it could be possible that your device needs to be reset. To reset the device, you will either have to hold down the action button, or allow it to die completely, and then charge it back up.
Plug into wall
Plug your Fugoo device into the wall. This may allow the speaker to reset itself, and the firmware will be able to troubleshoot the problem for you.
Contact Fugoo
You can contact Fugoo via their website, support.fugoo.com. Here, you will be able to find many solutions to the problems that you may be having with your device. If you cannot find a solution to your problem on the website, contact them directly.
Speakers not playing sound
‘’When speaker is connected to a device, either via auxiliary or bluetooth, it does not play any sound.’’
Reset the speaker
Whenever the speaker is behaving in a way that seems wrong, or is not how you wish you should first reset the speaker. Resetting is done by holding the bluetooth and action (O) buttons for ten seconds. This resets the speakers processor, without clearing its pairing list. The speaker can be reset whether it’s on or off.
Replace inner speaker
Replace the inner speakers entirely. You will have to remove the shell of the device, and open the device up to gain access to the smaller speakers within the device.
*Link to one of our guides*
Volume
Make sure your volume is up completely on your speaker, and as well on the device that you are trying to pair with the speaker. It could really be as simple as that.
Team
Eastern Washington University, Team 1-2, Mathisen Winter 2017 Membro di Eastern Washington University, Team 1-2, Mathisen Winter 2017
EWU-MATHISEN-W17S1G2
4 Membri
5 Guide realizzate
31 Commenti
Cannot get it to pair. When I turn it on it says " Power on", "Bluetooth is off". If I push and hold the Bluetooth button for 10 sec, nothing happens. When I hold the Bluetooth and the action button for ten seconds, the light turns red for a second, and the voice says ," Bluetooth off"....::??!!?
Walt Hastings - Replica
Hey I’m having the same problem,did you ever find a solution ?
mmorgan1974 -
Try turning the unit off. Hold the action button and volume up while holding the power button. This should turn the unit on, disabling the wired input. When it starts Bluetooth should work.
I have to do this every time. I believe there is an issue with the wired input thinking a wired connection is present. This shuts down the Bluetooth to save power.
wtd966 -
I have a solution to fix “Bluetooth OFF.” I have a Fugoo Tough and it worked perfectly except it stopped pairing and I started troubleshooting but it would always announce “Bluetooth OFF.” I tried all of the above Bluetooth-related fixes, reloaded the firmware which was the same I already had, but at the end it still announced “Bluetooth OFF.” Spent hours and hours as everything else was perfect. Remembered seeing a comment on here about letting the battery die completely to fix a power-on issue so I played it until hearing “Battery is low, recharge battery,” and kept restarting until it added: “Powering off” then continued to restart until it was absolutely DEAD. Got the Fugoo software updater open on my computer, connected the speaker and I was so hopeful as it ran much slower and was thrilled at the end when the speaker announced “Speaker on, charge battery” and that was it! IT DID NOT announce “Bluetooth OFF.” Fully charged it and it paired with my iPhone right away, exactly as it should.
Sharon -
Does someone have copies of the firmware files? They are no longer available at the Fugoo website. Thank you!!
Daniel González-Díaz -