Salta al contenuto principale

Indice dei contenuti

Wiki con Collaborazione Studenti

Un fantastico team di studenti del nostro programma educativo ha realizzato questo wiki.

Dead/Uncharged Battery

Your Fitbit Surge battery is not charging.

Fitbit Surge Needs to be Pluged In

Check to make sure that your charger cable is securely plugged into the back of your FitBit. Next, plug the other end of the charger cable into the USB port on your computer. You may need to clean your tracker and brush any debris away from your charger.

Faulty USB Port

If your charging cable is securely plugged into your device and it is still not charging, the USB port may be faulty. Test your computer’s USB port by inserting a different device into the port and checking if it is functioning. If the port is faulty, plug your charger into a different port or a different computer.

Faulty Charging Cable

If your USB port is functioning and your device is still not charging you may need to purchase a new charging cable.

Battery not functioning

If none of the above troubleshooting solutions work, the battery in your device may be broken. If this is the case you will need to replace your battery or consider purchasing a new device.

Wrist Band Tearing

You have trouble with your wristband tearing at the screws.

Faulty Wristband

The band alone is not replaceable because the electronics are built into the strap. Because of this, the whole device will need to be replaced. Check the warranty on the device; you could qualify for a replacement. Customer Support can be reached through live chat, phone, or email. Go to fitbit to access this information.

Unresponsive Home Button

Home button is not returning you to menu

Faulty Clock Face

Change the clock face using your mobile device. Go to your account on your ios device. Go to the clock face and select a clock face. Sync your tracker.

Fitbit Surge Needs to Restart

Press and hold the home and select buttons (on the left and bottom right of the watch) and hold for 10-15 seconds until you see the screen flash or the light start to dim. Let go of the buttons and wait until the screen turns off completely. Wait 10 seconds and press the home button to turn the Surge back on.

Dead or Broken Button

If neither of this options work, your button might be dead or broken and you will need to contact customer support at http://help.fitbit.com/?cu=1

Unresponsive Touch Screen

Touch screen is non-reactive.

Fitbit Surge Needs to Restart

Press and hold the home and select buttons (on the left and bottom right of the watch) and hold for 10-15 seconds until you see the screen flash or the light start to dim. Let go of the buttons and wait until the screen turns off completely. Wait 10 seconds and press the home button to turn the Surge back on.

Faulty Hardware

If this option does not work, it is most likely a hardware issue and you will need to contact customer support at http://help.fitbit.com/?cu=1

Not Syncing with Computer

You have trouble syncing your fitbit to your computer.

Fitbit Surge Needs to be Re-synced

Prompt Fitbit Connect to sync with your tracker by clicking the Fitbit Connect icon on your computer and logging in. Then, under Main Menu, click Sync now. If you see a message saying your tracker can’t be found, click your Fitbit’s home button. For instructions on how to sync with different types of devices go to Sync Fitbit

Fitbit Surge Needs to be Charged

Charge your Fitbit and try syncing again.

FitBit Surge Needs to Restart

Restart your Fitbit Surge and try syncing again.

Fitbit Connect Needs to be Uninstalled and Reinstalled

You might need to reinstall Fitbit Connect on your computer. Go to Reinstall Fitbit Connect for instructions on how to reinstall Fitbit Connect.

Angela Pitts

Membro da: 10/11/16

1.187 Reputazione

4 Guide realizzate

Team

USF Tampa, Team 1-3, Leahy Fall 2016 Membro di USF Tampa, Team 1-3, Leahy Fall 2016

USFT-LEAHY-F16S1G3

3 Membri

4 Guide realizzate

9 Commenti

Red light on right side of face stay on all the time . Why or what is this light

Sandy Rasmussen - Replica

My fitbit surge stuck in demo mode.plz help me

izwande 86 - Replica

My Fitbit Surge comes on when plugged in to charger, but can’t get it to come on when unplugged.

ginaross65 - Replica

yeah mine too

RoyalWithCheese6 -

Hi guys, my Fitbit surge is not charging, I think issue with battery,

Is it worthwhile to put a new battery in ? thanks

A Imran - Replica

Aggiungi Commento

Visualizza Statistiche:

Ultime 24 Ore: 2

Ultimi 7 Giorni: 7

Ultimi 30 Giorni: 12

Tutti i Tempi: 21,750