Dell Inspiron 15-5547 Troubleshooting

Cursor shows no signs of responding to touch or movement.

The most common problem of unstable cursor movement is the unclear reading of the fingerprints by sensors in the touch pad. Touch devices are sensitive for conductive materials and do not work properly when the connection is not clear.

Computers freeze and do not respond when they have to do too much work. That also might deactivate cursor movement. The best solution is to reset the computer and check the cursor movement when computer is booted up.

When plugged in, the laptop will not charge.

Attempt to charge the laptop using another cable. Alternatively, use the same cable on another laptop. If the same cable works for another laptop, it is the fault of the laptop.

Boot the system to BIOS, tapping the F2 key on the Dell logo screen when you power on the system. Press F9 key to load BIOS defaults. Once done, press F10 key to save and exit. System will restart. Check again to see if the battery will charge.

Screen is unresponsive to touch or cursor movement.

Restarting the computer often helps reset everything wrong with the laptop and is a common solution to fixing a frozen screen. Power off your laptop and power it back on to see if the problem has subsided.

Opening task manager commonly fixes a frozen screen as well. Press Ctrl+Alt+Del in order to open up a list of options to perform and click on "Task Manager". That will open up the task manager which will allow your screen to become unfrozen and close any program that is causing the issue.