Cowon iAudio U2 Troubleshooting

When you start the device, the display does not turn on.

If you cannot see your screen after using your device for a while, try turning it off then back on. It may have gone into sleep mode. Sleep mode will automatically turn the device off to save the battery.

If you are not able to see your screen and nothing will play your device might be dead. Charge your battery and power the device back on.

If your device plays music but you cannot see the screen, or the screen is cracked you may need to replace it. Follow our guide here.

When you turn your device on, you cannot record.

If you cannot record you may need to clean your microphone. Sometimes dirt clogs up in the microphone. Take the back of the device off and used compressed air to blow the dirt out.

If after cleaning the microphone you still cannot record anthing to your device, you may have a faulty microphone. To replace your microphone, follow our guide here.

When you turn on your device, it does not stay on.

Attach the device to the USB cable and connect to an adapter or another power source such as a laptop. Check to make sure that there is no damage to the cable and that the device charging indicator lights up, upon connection.

If the USB cable is not faulty then check the device battery. The device runs on a Lithium Polymer battery and can be easily removed and inspected. However, the replacing of the battery requires the right tools, which we will provide in our repair guide.

When you start your device, you can't hear anything.

If you cannot hear anything when you turn your device on, make sure the volume is turned up. To turn the volume up, push the joystick controller upwards towards the plus sign.

If you cannot hear anything or hear a crackling noise, you should check to see that your headphones are plugged in all the way. Sometimes there may be dirt preventing the headphone cord from going all the way into the jack. If there is anything in the jack, use compressed air to get it out.

If you still can't hear anything or you hear a crackling noise after cleaning your headphones, you may need to replace the headphone jack.

When you turn the device on, the device will not change volume, fast forward, or rewind.

If you cannot move the joystick around there may be something stuck in the joystick area. In case of dirt, or other debris stuck try using compressed air to blow it out.

If the joystick functions still do not work after cleaning the joystick area, then you may need to replace the joystick. To replace your joystick, follow our guide here.