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Speaker Will Not Power On While Plugged In
My device is plugged in, but it will not power on.
Faulty Power Charging Base
Charging Contacts could be dirty, and need to be cleaned. Clean contacts located in upper corner of base and speaker with cotton swab soaked in rubbing alcohol. If this does not work, the charging base may be faulty and need to be replaced.
Faulty Power Adapter
Make sure charging cord is firmly plugged into wall and charging base. If the speaker does not turn on, try changing USB cord with one that is known to be in working condition. If the speaker still does not turn on, the AC adapter may be faulty and need to be replaced.
Speaker Will Not Power On with Battery
My Device will not power on when not plugged in to electrical outlet.
Battery Is Not Sufficiently Charged
To check the charge level, press and hold the power button and observe the battery indicator. If the battery indicator light flashes red, the battery may not have enough charge to power on. Plug in the base to the AC outlet and place the speaker on the base to charge the battery. Battery indicator will be yellow while charging, and will turn off when done.
Speaker Is in Battery Protection Mode
If the speaker is unplugged and unused for more than 14 days, it enters battery protection mode to preserve battery power. To reactivate the speaker, connect it to AC power. You can immediately use the system while the battery charges.
If the battery status light remains yellow after 10 hours of charging, the battery may need replacing.
Speaker Will Not Sync With Bluetooth
Speaker turns on, but will not connect to Bluetooth Device.
Device Out of Range
On average, the speaker will work within 30 feet of your paired Bluetooth device. Walls and construction materials can affect reception at times. Try moving closer to device to pair.
Too Many Devices Paired to Speaker
The speaker can only store 8 Bluetooth devices in its memory, and can only sync to two devices simultaneously. Make sure two devices aren’t currently synced to speaker. To clear device memory, press and hold Bluetooth button for approximately 10 seconds. The device will say “Bluetooth device list cleared” if successful. To pair new Bluetooth device, press and hold Bluetooth button until indicator light blinks blue. Then you can scan for the speaker from Bluetooth device.
Faulty Bluetooth Module
If the device is within range and Bluetooth list is not full, the Bluetooth module may be faulty and need to be replaced.
Buttons Not Responsive
Buttons do not respond to being pressed.
Faulty Button Board
If buttons on device do not work, but certain device functions, like volume control, work when controlled by audio device, button board may be faulty and need to be replaced.
Distorted/No Sound Coming Out of Speaker
My speaker will not produce a proper sound.
Device Not Connected Properly
Make sure speaker is properly connected to audio device. To pair new Bluetooth device, press and hold Bluetooth button until indicator light blinks blue. Then you can scan for the speaker from Bluetooth device.
Speaker or Audio Device Muted
Make sure speaker and audio device are not muted. Attempt to turn up audio on both the speaker and audio device.
If audio is playing but sounds distorted, make sure speakers are not being obstructed. If speakers are free of obstructions, speakers may be “blown” and need replacement.