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Device won’t power on
The laptop doesn’t respond when pressing the power button.
Battery is dead
If the laptop won’t turn on, it is likely that the battery needs to be charged. Connect the power adapter to the laptop and a power outlet. The laptop should be able to be used without the adapter plugged in after charging for an adequate time.
Power adapter may be failing
If the laptop does not power on when the power cord is plugged in, then the adapter may be failing. Consider replacing the adapter or charging cord.
Battery may be faulty
If the laptop powers on with the charger connected, but fails to power on when disconnected, then the battery may be faulty and needs to be replaced. Follow the Asus Vivobook Q302LA-BHI3T09 Battery Replacement for removal.
Device won’t power on
The laptop doesn’t respond when pressing the power button.
Battery is dead
If the laptop won’t turn on, it is likely that the battery needs to be charged. Connect the power adapter to the laptop and a power outlet. The laptop should be able to be used without the adapter plugged in after charging for an adequate time.
Power adapter may be failing
If the laptop does not power on when the power cord is plugged in, then the adapter may be failing. Consider replacing the adapter or charging cord.
Battery may be faulty
If the laptop powers on with the charger connected, but fails to power on when disconnected, then the battery may be faulty and needs to be replaced. Follow the Asus Vivobook Q302LA-BHI3T09 Battery Replacement for removal.
Screen won’t turn on
The screen appears black and non-responsive.
Display is turned off
The display may be shut off, on sleep, or simply not powered on. Move the cursor/ press any key to wake the computer from sleep mode. If it's still unresponsive, press and release the power button on the left side to fully turn on the computer and the display.
Screen is damaged
The screen may be externally or internally damaged. Light may or may not come from the screen, and no images can be seen. If the screen is unresponsive, look for any damages like cracks, openings, and possibly any water damage. If the screen needs to be replaced, regard the replacement guide Asus VivoBook Q302LA-BHI3T09 Display Replacement.
Device won’t connect to internet
Cannot connect to the internet or signal is weaker than normal.
Device Wi-Fi disabled
If the device cannot connect to the internet, it may be disabled and will need to be enabled manually. Go to the Network & Internet settings on the device and check if the Wi-Fi is turned on.
Router is off
If the device’s Wi-Fi is enabled but isn't connecting to the internet, the router could be turned off. Check the status of the router to see if it is turned on and the Wi-Fi is enabled. If the router is turned on and the laptop still does not receive signal, try to restart or reset the router.
Too far from router
The laptop can have issues with internet use if the laptop is too far from the router. Walls, appliances, and other devices may also cause interference or signal degradation. Move the laptop closer to the router to test whether this is the issue. If the issue still persists, it may be due to the Internet Service Provider (ISP).
Bad Wi-Fi chip
If there is still issues with connecting to the internet after checking device settings and the router, the device may have a faulty Wi-Fi chip and it may need to be replaced. Follow the Asus VivoBook Q302LA-BHI3T09 Wi-Fi Chip Replacement for replacement.
Device is slow
The laptop runs tasks slower than normal.
Background processes
Check if there are any programs running that may be slowing down the device. If there are, consider turning off or uninstalling programs.
Hard drive is full
If the device is still slow, check to make sure that the hard drive is not full. If it is full, transfer the files onto a separate portable USB drive or external hard drive.
Hard drive has failed
If the device is still slow, there might be an issue with the hard drive, physically. Consider following the Asus VivoBook Q302LA-BHI3T09 Hard Drive Replacement for replacement.
Device is loud
The laptop produces excessive noise.
Faulty fan
Check to see if the fan is running loudly. There could be an issue with the fan, meaning that the fins could be off-balance, loose, or just faulty in general. Follow the Asus VivoBook Q302LA-BHI3T09 Fan Replacement to access the fan for cleaning or replacement.
Faulty hard drive
Sometimes, as hard drives get older, the hard drive's disk reader can skip, become loose from degradation or dropping the device. This can cause the hard drive to make excessive noises which is also an indication of sudden failure. Follow the Asus VivoBook Q302LA-BHI3T09 Hard Drive Replacement for hard drive adjustment or replacement.
Device overheating
The laptop powers down unexpectedly.
Dust clogging air flow
All laptops containing fans will require cleaning periodically. Spraying compressed air that is safe for electronics in the ventilation holes may help remove dust buildup.
Damaged/dirty fan
To provide a proper clean or if the fan is not functioning properly, use Asus VivoBook Q302LA-BHI3T09 Fan Replacement to access the fan for cleaning. The fan can be cleaned with compressed air. If the laptop still has issues after cleaning the fan, the fan may be defective. Repeat the steps from the fan replacement guide and exchange the old fan for a new one.
Device won’t connect to internet
Cannot connect to the internet or signal is weaker than normal.
Device Wi-Fi disabled
If the device cannot connect to the internet, it may be disabled and will need to be enabled manually. Go to the Network & Internet settings on the device and check if the Wi-Fi is turned on.
Router is off
If the device’s Wi-Fi is enabled but isn't connecting to the internet, the router could be turned off. Check the status of the router to see if it is turned on and the Wi-Fi is enabled. If the router is turned on and the laptop still does not receive signal, try to restart or reset the router.
Too far from router
The laptop can have issues with internet use if the laptop is too far from the router. Walls, appliances, and other devices may also cause interference or signal degradation. Move the laptop closer to the router to test whether this is the issue. If the issue still persists, it may be due to the Internet Service Provider (ISP).
Bad Wi-Fi chip
If there is still issues with connecting to the internet after checking device settings and the router, the device may have a faulty Wi-Fi chip and it may need to be replaced. Follow the Asus VivoBook Q302LA-BHI3T09 Wi-Fi Chip Replacement for replacement.
Device is slow
The laptop runs tasks slower than normal.
Background processes
Check if there are any programs running that may be slowing down the device. If there are, consider turning off or uninstalling programs.
Hard drive is full
If the device is still slow, check to make sure that the hard drive is not full. If it is full, transfer the files onto a separate portable USB drive or external hard drive.
Hard drive has failed
If the device is still slow, there might be an issue with the hard drive, physically. Consider following the Asus VivoBook Q302LA-BHI3T09 Hard Drive Replacement for replacement.
Device is loud
The laptop produces excessive noise.
Faulty fan
Check to see if the fan is running loudly. There could be an issue with the fan, meaning that the fins could be off-balance, loose, or just faulty in general. Follow the Asus VivoBook Q302LA-BHI3T09 Fan Replacement to access the fan for cleaning or replacement.
Faulty hard drive
Sometimes, as hard drives get older, the hard drive's disk reader can skip, become loose from degradation or dropping the device. This can cause the hard drive to make excessive noises which is also an indication of sudden failure. Follow the Asus VivoBook Q302LA-BHI3T09 Hard Drive Replacement for hard drive adjustment or replacement.
Device overheating
The laptop powers down unexpectedly.
Dust clogging air flow
All laptops containing fans will require cleaning periodically. Spraying compressed air that is safe for electronics in the ventilation holes may help remove dust buildup.
Damaged/dirty fan
To provide a proper clean or if the fan is not functioning properly, use Asus VivoBook Q302LA-BHI3T09 Fan Replacement to access the fan for cleaning. The fan can be cleaned with compressed air. If the laptop still has issues after cleaning the fan, the fan may be defective. Repeat the steps from the fan replacement guide and exchange the old fan for a new one.
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