Anki Vector Troubleshooting

Vector does not indicate that he is charging when placed on his charger.

Verify that Vector is fully seated on his charger and that there is good contact with the charging pads.

Ensure that the charger’s USB connection is secure.

Check Vector’s battery by turning him on and allowing his battery to die.

If you see a battery icon on his screen when you try to turn him on, his battery is functioning normally.

If he fails to do this, use Vector’s Customer Care Info Screen (CCIS) by referring to this guide.

Vector will not show signs of being powered on when you hold down his power button

Vector has lost any power in his battery.

Put him on his charging pad, or follow this guide on charging issues.

When attempting to connect Vector to a Wi-Fi network, the desired network is not shown on the list of available networks

Ensure your network is capable and has activated  802.11n 2.4GHz mode.

Do not use a captive portal network which is not supported.

Examples include networks associated with academics, hotels, airports, shopping centers, etc.

Reboot Vector in recovery mode and erase the user data by following this guide.

Reboot your smart device.

Reboot your Wi-Fi router.

The Vector app cannot find Vector via Bluetooth or the app cannot get past the, “searching for Vector” message.

Verify that Vector is fully seated on his charger and that he is booted up completely.

You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display.

To ensure that there is not interference with the Bluetooth, keep Vector away from other Wi-Fi or Bluetooth devices.

Reboot your Bluetooth device.

Reboot Vector in recovery mode and erase the user data by following this guide.

Vector fails to navigate or locate his charger.

Ensure charger is placed on a hard, flat, and opaque surface free of reflections and vibrations.

Keep the path between Vector and the charger unobstructed (his cube can obstruct the path).

Make sure Vector is able to see his charger by eliminating poor lighting.

Check if his camera is functional by  having him locate his cube or recognize a face.

The error codes 898, 899, 981, 915, 917, or 980 show up on Vector’s Display.

Wait 30 seconds for Vector to automatically restart.

If Vector does not reboot, refer to this guide on how to boot him up in recovery

mode.

Vector is not following commands , responding to “Hey Vector”, or indicates the he doesn’t understand what’s being said.

Open the Vector app and go to settings then go to Preferences to change the language.

Remember to choose your language preference depending on your accent not on your physical location.

Refer to the Vector app for a list of valid Voice Commands.

An additional source of the Vector Voice Commands can be found here.

Make sure that Vector has an ample charge as he will not respond to commands when his battery is low.

Pause after saying, “Hey Vector,” and wait for Vector’s back to illuminate and the alert tone to sound before stating your command.

Press vector’s back once to bypass the voice prompt, then state your command.

If Vector indicates that he cannot understand you,

• Ensure that you are not holding him
• Eliminate any background noise
• Speak clearly and loudly at a normal speed
• Make sure you are not trying to integrate the command with another phrase; be sure to give vector one command at a time

Vector is inaudible and is not producing response sounds when prompted.

Adjust the volume slider located in the settings of the Vector app.

Reboot Vector by holding down his back button to turn him off and then hold the button again to turn him back on.