I dismantled the lid and found corrosion around the plug on the circuit board but one of the pins has snapped off or corroded away, I'm going to see if Morphy Richard's will send me the necessary parts to repair it myself as it's not even a year old. Dont ever be too afraid to take something apart to see WHY it's broken, what have you got to lose? it's broken anyway! & putting it back together is just the reverse of what you did to take it apart! if you're getting older, it keeps your brain active, hones your memory skills, keeps your joints working, great for nimble fingers & dexterity, makes you concentrate and focus better, trains your eyesight to work a little bit harder, and it keeps you busy giving you something to do, once you get into it & realise you CAN do a lot more than you realised, it gives you a sense of purpose! even if it STILL doesnt work afterwards! didnt you enjoy the challenge???