Alissa

If your Xbox One Wireless Controller has a malfunctioning thumbstick and you cannot properly navigate around your Xbox One, see the Xbox One Wireless Controller Has Malfunctioning Thumbsticks problem page for possible problems and solutions. If your joystick gets stuck while playing, try checking the controller for dirt or residue that is preventing the joystick from moving. Check out the Xbox One Wireless Controller troubleshooting page at Xbox One Wireless Controller Troubleshooting for more information. If you are experiencing joystick drift, try this video: https://www.youtube.com/watch?v=GHrQc-Tg8Nw.

If your controller won't turn on, first try replacing or recharging the batteries. If that still doesn't work, your charge cable may be defective, and may not be charging your batteries. Check out the Xbox One Wireless Controller troubleshooting page for more information at Xbox One Wireless Controller Troubleshooting.

If your Xbox One Wireless Controller is not syncing or connecting to your Xbox console, see the Xbox One Wireless Controller Won’t Connect to Console problem page for possible causes and solutions. There are many reasons you could be having connection problems. First, try replacing the batteries; the controller might not have enough power to connect if your batteries are low. If that doesn't work, check to make sure your controller is in range of the console. There may also be too many controllers trying to connect, or there may be other electronic devices interfering with your connection. Check out the Xbox One Wireless Controller troubleshooting page for more information at Xbox One Wireless Controller Troubleshooting.