It sounds like your LG Rebel 3 LTE is experiencing a software or firmware issue, possibly due to a corrupted system file or a failed update. Since the phone freezes on the TracFone screen during boot, it’s likely stuck in a boot loop or unable to complete the startup process. Here are some steps you can try to recover your phone and potentially save your data:
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1. Try a Forced Restart
- Remove the battery, wait 10 seconds, and reinsert it.
- Hold down the Power button and Volume Down button simultaneously for 10-15 seconds. This may force the phone to restart and bypass the freeze.
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2. Boot into Safe Mode
- Turn off the phone completely.
- Press and hold the Power button until the LG logo appears.
- Once the logo appears, release the Power button and immediately press and hold the Volume Down button.
- Keep holding the Volume Down button until the phone boots up. If successful, you’ll see "Safe Mode" in the bottom-left corner of the screen.
- In Safe Mode, third-party apps are disabled. If the phone boots successfully, you may be able to back up your data.
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3. Perform a Factory Reset (Warning: This Will Erase Data)
- If Safe Mode doesn’t work, you may need to perform a factory reset. Note: This will erase all data on the phone, so only do this if you’re willing to lose your downloads.
- To factory reset:
1. Turn off the phone.
2. Hold down the Power button and Volume Down button simultaneously.
3. When the LG logo appears, release and immediately hold both buttons again.
4. This should bring you to the factory reset menu. Use the volume buttons to navigate and the power button to select "Yes" to reset.
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4. Recover Data Using a Computer
- If the phone still doesn’t boot, you can try connecting it to a computer to access the files:
1. Connect the phone to a computer using a USB cable.
2. If the phone is recognized, you may be able to access the internal storage and copy your audio files to the computer.
3. If the phone isn’t recognized, try booting into Download Mode:
- Turn off the phone.
- Hold the Volume Up button and connect the USB cable to the computer.
- This may allow the computer to recognize the device.
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5. Seek Professional Help
- If none of the above steps work, consider taking the phone to a professional repair service. They may be able to recover your data or repair the software issue.
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6. Prevent Future Data Loss
- If you manage to recover your data, back it up immediately:
- Use cloud storage (e.g., Google Drive, Dropbox) for your audio files.
- Transfer files to a computer or external storage device.
- Enable automatic backups in your phone’s settings.
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Just to be clear, I took the battery out. With the battery out, I held the power button down for 30 seconds. Put the battery back in and turned it on. Same thing with one exception. Something that happened right before I saw your answer when I was trying for the 15th? Time today.
The difference is this. When I first power on I see a couple LG screens then the tract one freeze screen. Last 2 times, after a couple minutes I get an android is starting up screen then the LG screens then the tracfone screen where it goes no farther. It has done that twice while I type this. To be clear, I saw that Android starting up screen the last 2 times I tried powering up from scratch. And the first time was before I tried your suggestion.
Just trying to give you as much info as clearly as I can.
da Lancer
jayeff, thanks for the replies. To answer your questions. The battery charges when I plug the charger in. The battery charging indicator is on. I mean when the phone is off. When I originally said hold power and volume down buttons and nothing, I wasn't trying to clear anything. Just trying to get out of that frozen tracfone screen. I had seen that suggestion in a general internet search before I saw this forum. I wasn't thinking clear cache or anything like that. I have no SD card in the phone. Have never used one in the phone.
I said earlier 2 LG screens. There is only the 1. Says life's good, something like that. When I first power on, you see that screen for a good 15 seconds then the tracfone screen. When the tracfone first appears, for a couple seconds, there is some background sound, maybe music, sort of a greeting, I guess. That has always been there since I got the phone.
I said after a few minutes I would see the android is starting screen,, which has green color in it.
da Lancer
Is there a character limit? Couldn't type more. After the android is starting screen, I see the LG screen, but only for a couple seconds this time, then tracfone, but no sound this time. And that is the cycle every I don't know how minutes. The only way to do anything is to take the battery out. And then I start over.
I tried your suggestion. From scratch, instead of just pushing the power button, I pressed both that and the volume down button. As soon as I saw the LG screen I
released the buttons. Waited a second or two and pressed the power button. I see no recovery screen. Everything is the same as if I started with just pressing the power button only. I have tried it 3 times.
da Lancer
@lancer63579
Try the recovery method again but this time when you see the LG screen and you release both buttons, press the power button as soon as possible and don't wait and check if that gets you there.
da jayeff
Just wanted to say the reason I answer in comments is the board said I should when I did my first reply. Thanks for your patience in answering multiple times. I tried your suggestion and sadly no luck. I released the 2 buttons as soon as I see LG and push just the power button pretty much as quickly as I can. Maybe a second later. No recovery option I see just the usual that I get every time. Tried 3 or 4 times, same result.
Not that I imagine this matters, but I was right before. 2 LG screens. First has Android powering at the bottom. Second has Qualcomm something at the bottom. Between the 2 of then 15 plus seconds and then the tracfone screen.
This is all started yesterday turning the phone off and then turning it back on. I have done this numerous times in the past. I don't do it every day, but it sure isn't rare. Last summer I had sort of the same thing happen with a tv 12 years old. Startup would be normal for the first 10-15 seconds and would just freeze and go no farther.
da Lancer
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