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A series of desktop PCs released by Dell in 2013.

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dell OptiPlex 9020 sff Power button no response.

I tried turning on the PC but, it won't respond even if I test the power supply, nor will it turn on when unplugging and plugging back the power, the fans will run as usual. I tried to power it on by short-circuiting the power pins, but nothing happens then I tried to measure the power going to the pins but what I got is a flat 0 and 37.4mV but that is not supposed to be right? besides that, I don't know how to power it on besides the power button.

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Hi @noahfreak

Check if the RTC coin cell battery on the motherboard is OK and perform a power refresh at the same time.

Here's what to do:

Disconnect the power to the PSU and then open the desktop and remove the coin cell battery from the motherboard. (see bottom of p.24 of the owner manual)

When the battery is out, measure its voltage. If it is <2.5V DC or if it's >4-5 years old replace it. The battery is a CR2032 Lithium coin cell battery available most everywhere e.g. supermarkets. Check the battery type number on the battery to verify.

Before reinserting either the original coin cell battery (if its voltage is between 2.6V-3.0V) or a new replacement, press and hold the Power On button for a full 30 seconds and then release it.

This resets the BIOS back to its factory default condition in case corrupted data may be preventing a normal start.

Reinsert the coin cell battery and reassemble the desktop. Connect the power to the PSU and check if it turns on OK.

If it does there may be a message stating that the date and time are incorrect. This is normal as the BIOS has been reset. Once the date and time are corrected the message won't appear again when next starting the PC. Also any user definable BIOS settings that were altered by you to suit whatever operating requirements you needed, will have to be changed back as well.

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No change, no reaction. no response from power switch either. I won't turn on nor respond to power switch, nor does the power switch responds. the only response that comes is the fan spinning from the unplugging and plugging the power cable to the power supply, and the test button on the power supply. No screen response nor reaction.

da

@noahfreak

You would need the schematics for the motherboard (I can't find any) to see the circuit for the Power button and then find out why it's not working.

da

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Noah Freak sarà eternamente grato.
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