My new Samsung Smart TV Standby Light is not steady red when TV is off
I just got a new Samsung 32" smart TV. It works beautifully but something is wrong. The standby light goes off when the TV is on, that's fine. However, when the TV is off, the red light goes on for 15 seconds then off for 4 seconds. It doesn't change this pattern. Samsung customer service has no idea why despite many calls in the hope that someone will know what is causing this so it can be fixed. This 15/4 pattern does not sound like a coincidence. It seems that it is somehow programmed to be this specific. I can return the TV but prefer not to because a new one may do the same thing. I tried every troubleshooting, plugging into other outlets, unplugging. I hope that someone can solve this mystery! Thank you.
Update (02/22/24)
The model number is UN32N5300AFXA. This morning the red light was steady. I went to turn on the TV and it said "no signal". I then went to SOURCE on the Samsung remote and it was on HDMI 2. I must have been experimenting last night. Of course, there was no signal since the TV is on HDMI 1. But that may be a clue as to why the red light didn't do that crazy thing. I just ordered another HDMI cord (3 feet rather than the 6 foot I have now). I can always return it but somehow don't think that is the culprit. I don't know how to open my TV and do all the investigations that I see on this group. I just hope someone knows what is causing this. Thanks for the reply, I really appreciate any input. This is so frustrating. I am a ham radio operator and know all that stuff but this, nope :-(
Questa è una buona domanda?