wont let me do a hard reset on moto
Im trying to do a hard reset on a moto g fast and it will not respond when the volume and power buttons are pressed?
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Hi @deejackson ,
Which Volume button are you pressing?
You need to press the Volume Down + Power keys (both together) to get into the Recovery mode.
Also if the phone has a Google Account you will need to know the User ID and password for the account to access the phone after it has been reset. This is because the FRP lock (factory reset protection) is enabled when resetting. Apologies if you knew this already.
Here’s a link that shows how to perform a hard reset on your model phone. Scroll down to External reset
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