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I can buy the rollers from Fujitsu, but they will not give me the instructions on how to disassemble and reassemble the machine to replace them. These are the small gold rollers, not the large grey rollers. If anyone has done this, please let me know how you did it.
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I found this solution online.
Posted by***billspiegel2***on Jun 27th, 2018 at 8:24 PM
Printers, Copiers, Scanners & Faxes
After fighting with my scanner for months looking for a solution to melted exit rollers I have found a solution. Fujitsu says the exit rollers are non-serviceable and the cost to have the unit dissasembled and replace the exit rollers is cost prohibitive. I looked and looked for a solution. After trying electrical tape over the melted rollers (which did not work, jammed paper during feed by not advancing them evenly and binding the unit, or just not feeding the papers) and just as I was about to purchase the sevice manual so I could break down the unit with a chance of reassembling it, (the only reason I didnt purchase the manual was the website wouldn't complete the sale.......) I tried an alternative solution that worked!!!!! I had previously replaced all of the consumable parts to no avail.
SOLUTION:
Using a razor blade cut the melted roller lengthwise down to the metal shaft, then remove the melted roller piece by piece. (This process took a little while, using a thin needle nose pliers and small flathead screwdriver, I was able to remove all of the melted roller. I then cleaned the metal shaft and cavities with rubbing alcohol and allowed to dry.) I removed both melted rollers. I purchased new rollers on Amazon, package of 4 for about $12. I then took 2 of the rollers and using the same razor blade cut lengthwise down one side of the roller. I then pressed the roller over the metal shaft and in place of the melted roller. That left the roller with a 1/8 in gap because the metal shaft is larger than the inside diameter of the roller. I then advanced the roller 1/2 way by pressing and holding the power button and pressing the scan button.(This advances the roller with the front opened. Once half way around, I installed the second roller in the same manner. The scanner now works 100%, doesn't misfeed papers, and doesn't advance them unevenly to cause a jam any longer. This solution kept me from having to buy a new scanner, has been working for over a month, and I just wanted to post this to help someone out that might have been having the same problem I was. Best of luck, happy scanning! Save MONEY!!!
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Hi, great to see your solution, I have the same problem, can you show me the amazon page? Or keywords? I can't find the roller product, thank you very much.
Look for exit rollers for whatever your model number is. Mine is an ix500 and this is the one I am buying OKLILI 1SET X PA03656-K976 PA03656-K975 Scanner Feed Exit Roller Tire Set Compatible with Fujitsu ix5…
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If the four small rollers toward the bottom have turned to jelly, replacing the pick roller will not solve the problem.
I did the full teardown to replace the lower rollers. It was challenging -- the notes I made as I went along list 45 steps -- but the repair was a success, and gave me a big dose of that warm fuzzy satisfied feeling. That was more than a year ago, and the scanner is still running, with a current page count of 65,000+.
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Brian:
Do you have the notes, or is it the video? Where did you purchase the rollers? I do not mind taking it apart to fix it, however wish to order the correct parts, etc. Thank you.
My notes are just a handwritten record of the disassembly steps, so I could follow in reverse order to put the machine back together. My main source of instruction was the video https://www.youtube.com/watch?v=Y7c0GqPJ..., which I think others here have already cited.
The parts were ordered via Amazon. This is the invoice listing:
1 of: 4PCS X Feed Exit Roller Tire for fi-5110C fi-5110EOX fi-5110EOX2 fi-5110EOXM fi-6110 N1800 S1500M S1500 S510M $10.88 S510 S500M S500
Sold by: Printerby Group
Condition: New
The price was $10.88 in summer 2023.
One small tip: The rollers fit the shaft very tightly, and it can be a challenge to slide them into position. I found it helpful to drill a 1/4-inch hole in a board, and then push the shaft through the hole, until the roller reached the right spot.
I have a very similar problem with my ScanSnap S1500M. Those little gold-colored rollers seem to be silicone and mine were/are deteriorating. Fujitsu Tech told me they did not supply the silicone rollers to customers; that it would cost more to send them them machine to replace them than to buy a new model. So, I used needle-nosed pliers to pull these off the bars in small bits (yes, they're that bad) in hopes I would learn that the machine can still scan without them.
And actually, it can! However, I need to truly complete the job of removing the deteriorated silicone from the bars - I got most of it but not all and what's left is leaving sticky residue on some of the pages I try to scan which causes a paper jam. I've been lucky with this scanner - 10 years of ownership and 9 of those in a humid climate. It's no longer supported by Fujitsu and I have to use it with an older version of macOS (High Sierra). My work-around for that is to store all my scans in iCloud so that I can scan using the old macOS on my antique desktop but then I access the docs via my newer laptop that uses macOS Big Sur. It's cumbersome but it works.
Now, back to getting the rest of that silicone stuff off...
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Hi @towanda,
Try using Isopropyl Alcohol 99%+ (available a electronics parts stores) to soften and remove the sticky silicone residue that is left on the rollers.
IPA usually removes most adhesives. You may have to apply it a few times as it does evaporate quickly.
I totally removed the one as the other still seems to be in good condition and the machine Fujitsu S1500 works fine
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how did you remove?
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https://www.youtube.com/watch?v=Y7c0GqPJ...
This is a link showing the repair process. Looks like it takes patience! One user, rather than pulling the whole thing apart and sliding the rollers onto the rod simply cut each replacement silicon roller lengthwise and slipped it onto the rods. There are 4 of these rollers per machine. If they do not turn perfectly, I would use Suguru to perfect any issues. I now have 2 of these machines with the same melted rollers and will try fixing them and report back. Then can sell one of the two once repaired.
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My Scan Snap S1500 feeds, however, it skips the first 3-5X and then feeds. Once I get through the first feed, every other feed goes smoothly until the next go-around, usually 2 hours later. I have been saving all my scans for once as I can scan without problems, but only after the first go-around of skipping.
I can replace the Pickup Roller Separation Pad Assy for Fujitsu ScanSnap S1500 S1500M fi6110 N1800
in the machine fairly easy as they are up top and a great video is available. I do not want to take the machine apart. I have had this machine for 15 years and scanned over 45,000 pages.
Could the skipping only happen due to the pick-up roller? the other rollers look like they are melted. Thank you.
A new machine (ES400 II) is $280 plus tax, which is pretty reasonable given this was $500. No WI-FI, but I do not need it.
On E-Bay, the Pick Up Rollover Kit and the Pad Assembly Combon are around $15-$20. All the part #'s match. Coming from China (2-3 weeks before delivery).
PA03586-001 and 002 and F1-C611P and PR for the part #s.
These 2 links show them. I can go to Amazon and have it quicker, but I spend double the money. I am probably going to go this route, given that the skip is only upon start. Yesterday, I went back and scanned again, and there was no skip, so it is one of these things.
Search the following:
Pickup Roller Separation Pad Assy for Fujitsu ScanSnap S1500 S1500M fi6110 N1800
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