Hi @vod ,
Have you proved that it is not a software problem rather than a hardware problem as the OS is also on the motherboard?
Try starting the phone in safe mode and check.
If it works OK in safe mode, then a downloaded app is the cause of the problem. You will need to uninstall each downloaded app, one by one and check the phone in the normal mode to see if it is working properly. When it does the last downloaded app that was uninstalled was the culprit.
If still no good in safe mode, try a factory restore to reset the phone back to its’ factory default condition. (Look in the Settings menus)
Be aware that a factory restore will erase all your data and downloaded apps. It will restore the phone to its' factory default condition. Backup the phone to a computer or the cloud, before performing the factory restore.
After the phone has been backed up, use the phone’s factory restore feature to reset the phone.
Once the phone has been reset, check if it works OK.
If it works OK, with the backup that was made earlier, restore the phone using the phone’s restore feature to restore the phone to what it was before the reset. Check that it is still working OK. If it is then the reset has resolved the problem
If it is still no good, then it is a hardware problem.
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