Can I replace the internal hard drive?

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Laptop Microsoft

Manuali per riparare i laptop a marchio Microsoft.

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eduar ryser @eduar

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Postato: 4 feb 2019

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Can I replace the internal hard drive?

hello,

my internal hard drive seems to be corrupted and the Bitlocker is activated with no password in hand.

so its seems that the solution to fix the problem would be replacing the hard drive. i cant get anywhere pass the troubleshoot when starting up the device.

anyguides on how to proceed to open the device. the process would be just opening the device, taking out the old and placing the new? and how to choose when buy the new hard drive, perphaps improving it since i would be opening it anyways.

really appriciate your help in advance.

Eduar Ryser

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Hi @eduar ,

What is the name and model number of the laptop?

4 feb 2019 da jayeff

microsoft surface book. 8 Gb ram, 256 Gb, Intel 5.

4 feb 2019 da eduar ryser

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Soluzione Prescelta

Tom Chai @tomchai

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Postato: 4 feb 2019

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Bitlocker should not matter. Try booting into windows install USB drive and completely erase the drive.

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the bitlocker wont even allow me to get into that. i cant access any disk because it says its blocked.

4 feb 2019 da eduar ryser

You don't need to get past the bitlocker, just boot to Surface UEFI, choose boot from external USB and start from Windows installer drive. When you install Windows, delete every partition on Disk 0.

4 feb 2019 da Tom Chai

Also recovery key for BitLocker is usually under your Microsoft Account, or Azure AD account if it is AAD joined.

4 feb 2019 da Tom Chai

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Hi @eduar ,

What is the name and model number of the laptop? — jayeff
the bitlocker wont even allow me to get into that. i cant access any disk because it says its blocked. — eduar ryser
You don't need to get past the bitlocker, just boot to Surface UEFI, choose boot from external USB and start from Windows installer drive. When you install Windows, delete every partition on Disk 0. — Tom Chai
Also recovery key for BitLocker is usually under your Microsoft Account, or Azure AD account if it is AAD joined. — Tom Chai