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The Samsung UN55KS9000F 55-inch 4K SUHD TV is a flat panel 2160P TV. Released from Samsung in 2016. Model number: UN55KS9000FXZA.

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White rings on tv screen

My tv is 2 years old, white rings have started to appear on the screen, 5 at present and looks like at least 3 more are starting. is there anything I can do, Samsung say it is out of warranty and do not want to know

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It is a series 6, 50 inch, 4k tv. I thought it would last for years being the latest model, not just 2, very disappointed with Samsung

da

Samsung should offer compensation!!!

da

Same happened with our Samsung. 2 years,and looking for the nearest dumpster... Very disappointed with Samsung. Will NEVER buy anything from them again

da

am the very same got to buy another TV,I had always bought Samsung but thinking different now .

da

I've had my 40" 4k just over 2 years and yes I have a the same light ghost white all the round near edge of screen slowly getting worse. I have a 5year something from Richer Sound. Will be contacting them soon .

da

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iangardiner  without seeing what you are seing and going by your description alone, it sounds like the caps (as in real caps that cover the LED’s not caps as in capacitors) are falling of your backlight LED’s. Post some pictures of what your display is showing to verify that. Use this guide Aggiungere immagini ad una domanda for that. Also verify your TV’s exact model number.

If so then you will have to totally disassemble your TV/Panel to get to the backlight array. The caps can most often be glued back in place. Not a terribly complicate job just very tedious.

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iangardiner to repair this would most likely cost you nothing but your time and possibly some glue. For someone else to do it could be expensive since it is tedious and will take time.

da

I still say that this is unusual. Iangardiner, where are you located? This is a job that should cost less than $200 including any parts required.

da

I am in Manchester, in the UK

da

I have re-glued the lens covers over the LED's to fix that problem. it not complicated just make sure they are oriented the same as the others. It is a common problem, there are many videos on the web that show the process.

da

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All answers are correct, but let try to clearify. There are rows of LED (light emitting diode) lights that emit the light for the screen, and on top of those are glued the reflectors, which broadcasts the light created by the LEDs. There is a white defuser panel that covers the reflectors, which evenly defuses, the light created by the LEDs. The LCD (liquid crystal display) sets on top of the white duffuser panel where the light passes through the LCD creating the picture for the screen. When the reflectors fall off the LED lights, the bright light from the LEDs appear as a white rings or spots on the screen. You have two options if the screen is not under warranty, pay to have it repaired, or do it youself. There are videos on the internet that show you how to do the repair, but keep in mind if doing it yourself, it can be a very tedious, and delicate process, especially with larger screens. It is not always as easy as it appears in the videos; one little mistake, and your out of a tv!

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Samsung should be liable as it is a manufacturing fault the glue they use to stick on the lenses is sub standard and the TVs should be recalled I have the same problem Samsung don’t want to know never buy any Samsung product again

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I Agree. I have the same problem. 10 rings. And these television sets aren't cheap...just cheaply made

da

You are absolutely right. White circles on my Samsung TV started happening after 2 years of using it. And at first there were only 1 white point that i didn't care much, but now there are more than 10 white points. Samsung accuses me of not applying within the warranty period. How could I know? It is a so-called world-renowned brand.

After all, as far as I can see this is not just my problem, and maybe tens of thousands of people have this problem. Hundreds of videos on how to fix it have been uploaded on Youtube. Samsung cannot escape this responsibility just because the warranty period has expired.

Like any serious and global manufacturer standing behind their products, they should have recalled them either for repairing or replacement.

da

It’s a major fault with Samsung TVs the glue used to stick the lenses behind the screen drop off due to the glue used is inferior I have the same issue Samsung don’t want to know as warranty has run out I think the TVs should have been recalled I will not buy any Samsung product again I have been Quoted £160 by a local repair shop to reglue the 2 lenses that have dropped off and check for any more loose ones

da

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Can you post a picture of these "rings" please?

As far as I know there are no caps behind the panel. There should be LED strips that provide the back light. These LEDs can fail, but when that happens, usually the entire strip or sometimes the entire back light will fail. Depending on how the strips are powered, the LEDs on the strip are connected in series which means that if one fails, the entire strip will be effected. Some sets power each strip while others have all strips in series. From your description, it sounds like one LED (or 5 if there are 5 "rings") is brighter than the rest. This may indicate an LED that is starting to fail.

A picture will help. In any case, either replacing the strip or the individual LED may resolve the problem.

Dan

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I will try to get a picture, I don`t have a camera. or use a mobile. The first rings started at the left hand side of the screen the second just below it.the third is top centre of the screen, no4 is just to the right of no2, a couple more are forming just below the group of 3. If it is the led`s failing, is it something I could try and fix myself and what would it cost? how much would an engineer charge or should I just buy a new tv

da

Unfortunately, trying to diagnose this remotely is tricky at best. See if you can get a picture of the problem. That will be the most helpful in trying to resolve this.

Dan

da

caps as in caps to cover the LED not caps as in slang for capacitors 8-). The caps on top of the LED's on the backlight strips fall off and create white round spots ......

da

That makes more sense and yes that would cause what appear to be rings on the screen. Thanks for the clarification. I have to admit having repaired 100s of sets, I have never seen an LED lens (cap) fall off before.

Dan

da

You are the expert on this not me. I am just an old dude who fixes stuff for free as a hobby and community service. I do believe in the mission of iFixit and ewaste and try to keep things working. Just finished 2 (LG and Samsung) within the last month with exactly those issues.

da

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The led light reflector at the back of the led panel has dropped off. Need to call tech to disassemble the panel and to fix it back which normally by using glue

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What kind of glue should be used

da

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I replaced the LED’s in a friends TV and after he got it, it had the white circles. None of the lens had come off, but I did notice there the lens had glue from the tape on them, once I cleaned them all off with IPA the white circles went away.

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iangardiner sarà eternamente grato.
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