Salta al contenuto principale

Rilasciato il 16 settembre 2016. Modello 1660, 1778. Disponibile come GSM o CDMA / 32, 128 o 256 GB / Rose gold, gold, silver, black e jet black.

2266 Domande Visualizza tutte

iPhone 7 recording and microphone issues

Iphone 7, with very latest OS.

Issues: When i go into voice memo, I can't hit record button. It's grayed out. I try to facetime with someone and it immediately cancels. Place a call and the precipitant can't hear me. Try to record video and there is no audio. Clearly something is wrong with the recording features. Also, if I go into settings--> accessibility and try to turn on or off "Noise Canceling" that selection, where it SHOULD be, is not even in the menu. Just shows Mono Audio and then that's the last option. Strange.

I did a FULL reset, including settings, of the phone and restored from icloud. Updated to most current OS, etc.....and still same issue. So I'm starting to think this isn't software related. Is there anything else I need to check? Oh, I also checked under privacy to see if microphone was in there. Nope. Nothing at the moment.

I'm open to suggestions. I'm comfortable replacing the microphone hardware; however, I want to determine if that is what is bad first, before I spend the money and time.

Risposto! Visualizza la risposta Anch'io ho questo problema

Questa è una buona domanda?

Punteggio 1
2 Commenti

I heard this is a common issue with ios11 and iphone7. An internet search resulted in learning a LOT of people have this problem and there is not a single solution on the internet. Some phones are defective. Apple gives some a new phone and others are told too bad yo have to pay .

da

Someone has set up a change.org page to collect signatures to ask Apple to review the issue here. I think it’s worth a signature.

http://chng.it/6RqbGZ9224

If you prefer not to click the link

search “microphone issue recall iPhone 7 change.org”

da

Aggiungi un commento

4 Risposte

Soluzione Prescelta

It is an hardware issue and is caused by the audio chip on the logic board having a weak connection to the board.

This can be fixed by phone repair shops that do board level repairs / microsoldering.

All the issues you have mentioned all relate to the audio IC going bad.

I recommend backing up your phone as audio IC issues can cause the phone to get stuck on apple logo later on.

Questa risposta è stata utile?

Punteggio 7

2 Commenti:

I had these EXACT issues.. I had done apple support,etc etc.. I just had a weird hunch to text help to 611-611.. they said to hold they were checking my phone... after a few minutes, came back and said good news, we found some issue, etc turn your phone off and power it back on.. I did and everything is working perfectly again??!

da

Issues were, no Siri, no voice memo,speaker icon greyed out, couldn’t make or receive calls, video..and oddly if I tried to watch a video I could see the preview screen but when it played I could hear them but the full screen stayed solid black.. this was for about 8 days.. none of those issues exist anymore..

da

Aggiungi un commento

This is apples fault. It happens with the earliest iPhone 7s where the microphone has problems. Apple should either repair it or give u a replacement but often they do not to get more money. If they refuse when u go into the Apple store if u phone Apple care they r usually nicer and, as long as u r respectful and describe what has happened, they usually send u the replacement with less hassle. Hope this helps

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento


I had these EXACT issues.. I had done apple support,etc etc.. I just had a weird hunch to text help to 611-611.. they said to hold they were checking my phone... after a few minutes, came back and said good news, we found some issue, etc turn your phone off and power it back on.. I did and everything is working perfectly again??!

Questa risposta è stata utile?

Punteggio 0

1 Commento:

Was it free?

da

Aggiungi un commento

Im in the UK. I dont know what this 611-611 number is? Is that here too? I have problem with microphone…cant record at all in voice memos, WhatsApp or messenger, shazam button won’t work…cant answer phone without blue tooth headphones. I bought the phone in a private store (not apple store) a year ago. I think I have no rights correct?

Questa risposta è stata utile?

Punteggio 0

1 Commento:

I am in Kampala Uganda Africa but my iPhone 7 Plus can’t make calls or record WhatsApp audio

da

Aggiungi un commento

Aggiungi la tua risposta

TKH sarà eternamente grato.
Visualizza Statistiche:

Ultime 24 Ore: 2

Ultimi 7 Giorni: 5

Ultimi 30 Giorni: 27

Tutti i Tempi: 12,381