Why doe sthe phone randomly mute?

Handsets have started to randomly mute. The person on the other end of the phone sometimes cannot hear me in the middle of a conversation. Tried pressing mute on then off a couple of times and it comes back on. This happens on more that one handset. Have had the phone for two years - no problem until now.

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Hi @kippy ,

Does the ring ever stop suddenly whilst it is ringing and then later callers complain that you didn't answer?

I ask this because the mute button stops the ring as well as mutes the microphone.

Don't take this personally, since it happens on more than one phone and the mute function is individual to the phone, perhaps you may be accidentally pressing the mute button with your face as you are speaking.

Does it happen if you use the phone in "speaker" mode?

da

Thanks Jayeff. No, the ring does not stop at all. We have several people in our household - happening to all. When this has happened I checked the mute button as it is a chief suspect. Put the mute on then off. It is a strange problem.

da

Hi @kippy

Do you get the "envelope" icon (mail symbol) showing in the display when the problem occurs at all? This icon should appear when the microphone has been muted. at least I think it should. On a test call mute the phone to verify that it does.

Scratching here for reasons, I can understand if the problem is in one phone but not 2, unless it is a problem with the base station not receiving the voice transmission from either of the phones.

Has anything changed in the layout of the area around the base station that may be causing EMI (electromagnetic interference) which could disrupt the signal?

Also does it happen when in loudspeaker mode? You never said.

da

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