Salta al contenuto principale

Windproof and water-resistant, the Patagonia Nano Puff ® Jacket is made with warm, incredibly lightweight, highly-compressible insulation, and is ideal as either an insulating layer or outerwear.

26 Domande Visualizza tutte

Can you replace a zipper on a nano jacket?

The zipper pull and the box at that is at the end of the zipper is gone. If we send in the coat, do you repair the zipper or does it need to be taken to a local shop for replacement?

If you can repair it, what is the cost?

Risposto! Visualizza la risposta Anch'io ho questo problema

Questa è una buona domanda?

Punteggio 4

Commenti:

Hmmm, Can’t call them, can’t chat with Patagonia support due to high volumes. Sounds like every other corporate support sight. NanoPuff zippers are notoriously unreliable after even light to moderate use. Over there past 4-5 years I have purchased a number of these garments and have had to return every one of them when the zippers begin to split open after zipping. I will no longer purchase products from Patagonia if I am required to continually repair them myself. There are equal or better, at least zipper wise, products available. The nearest store is in Seattle, WA, 1000 air miles away.

Doug Wahto

Juneau, AK

da

I have the same problem. Argh! I've owned the NanoPuff for less than a year and the zipper continually splits open. And guess what? I paid $300 for the product and now it useless.

Kay Morris

Bend, Oregon

da

Same problem..not just with Nano Puff. Also the sweaters. I will not purchase from this company again.

da

Same zipper problem. Are you all saying that they won't repair the problem.

They have a great reputation for repairs or exchanges.

da

I actually have the same problem with a zipper and I talked to them as they were shutting down. The rep told me they will be happy to repair the zipper free of charge as soon as they reopen. If you call them they will send you a repair mailing label that will take care of postage. Good luck!

da

Mostra 1 altro commento

Aggiungi un commento

4 Risposte

Soluzione Prescelta

Here’s a guide on how to do it:

Sostituire una zip frontale su una giacca in piuma Patagonia

Questa risposta è stata utile?

Punteggio 4

Commenti:

ii was hoping i could mail it to Patagonia for repairs>>??

da

catzmeo It looks like they do repairs themselves, here's the link:

https://www.patagonia.com/returns.html#s...

da

Aggiungi un commento

I have a NanoPuff Hoody out for repair now. I love this versatile jacket but for the zipper. I have sent 3 of them back for zipper repair over the past 6 years. Asked for a different zipper; no luck.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

No wonder why all of our zippers failed. They were sourced in the Xinjiang Uyghur Autonomous Region. Those poor souls were placed in a forced labor camp setting. That will always be in my mind when I see the Patagonia label.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

So you’re telling me that I’m supposed to replace the defective zipper on my $299 Patagonia jacket myself? How about “Send it back to us & we’ll fix it at no cost to you.”

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Aggiungi la tua risposta

Tricia Edelmann sarà eternamente grato.
Visualizza Statistiche:

Ultime 24 Ore: 3

Ultimi 7 Giorni: 10

Ultimi 30 Giorni: 39

Tutti i Tempi: 4,958