SAMSUNG Push Pull SHS-P718 do not open from inside (5-10% exits)
Certainly have enjoyed SHS-P718. I do though have an occasional (5-10% exits) issue arise where interior function not allowing one to exit home.
I couldn't determine if some sort of improper closure of door triggers the lock not to function on the next exit activity. When I get home it locks, but will not open from inside anymore.
Either way the solution requires keep trying or re-entering from outside generally with bio/keypad. There does not appear to be an interior override to lock from inside.
Also couldn't find any emergencial way to open from inside.
Batteries are new.
Obliviously, this represents a significant fire hazard that I must resolve.
Questa è una buona domanda?
17 Commenti
Mine is DP728. I had the bad experience on Sunday. Unable to unlock from inside...Support center closed on Sunday. Managed to find someone and guided me to get someone to open door from outside using my PIN. One neighbor came to my unit and helped. After few tries, door opened. Was told such issue occurred only when batteries run low. But I just changed the batteries lesser than 3 months. There was no warning or indicator that batteries were running low. Agree is a potential safety hazard. If there's fire, I wouldn't be able to escape if this happened.
da phyllischan98
Hi Carlos, I have the same problems. Do you resolve the problems?
Thanks.
My door very difficult the open from inside
da Fabio Marcelo
Hi Fábio, no, couldn’t find a way to fix it. But I noticed that the way you pull the door to open really mathers, I must always open it from the upper part of the latch, and use a second hand to hold the device. If you use just one hand to open without enough strength on inicial pull, the lock system will go into a mid status where it doesn’t back to lock status and can’t go further to unlock status, this is not visible but obviously the door lock stops working... It’s really boring and non pratical, but I’m used now to use both hands to open it, and I don’t live in USA so Samsung support is really bad here.
da Carlos A M
Don’t ever buy the push-pull models from Samsung. It’s a total fire hazard. The electronics can get scrambled by many scenarios: door slams (physical trauma), temperature shock (kids outside trying to burn your lock), etc.
The next lock I buy, I have to make sure I have manual override (to open) from inside. It makes no sense at all why the push-pull models have manual (key) override from the outside but not from the inside.
I hope nobody dies from being locked in. Meantime, I’m open for a class action to demand that Samsung recalls all push-pull models sold.
da Jon Wong
I don't think there should be any worry about the electronics being "scrambled". Slamming the door isn't going to hurt it. When is the last time kids were burning your door/lock? There are many ways to vandalize a house. Breaking a window is easier. Plus I believe this lock detects high temp and unlocks in case of a fire (inside at least).
There is no key override on the inside because pulling the handle from the inside unlocks and opens the door. The mechanism for the inside is very simple (level turns a pin which turns a ring in the mortisse and opens the door). Even if they provided a key for the inside, it would just do exactly the same as pushing the lever.
Pushing from the inside always works for me. However, from the outside I must push quickly and forcefully. If I don't, the lock goes into the state described above where it doesn't open (though above they say it happened when using the inside lever). Pulling the lever, then pushing forcefully does unlock it, but it makes me a little nervous.
da Nate
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