There are several problems that could lead to this. First and foremost, we need to check if your sound is on. To do this, while in the video press the topmost button on the side of the phone. This should trigger a display on your phone to show that the volume is going up.
If the display shows, but there is still no sound, make sure there is nothing in the headphone jack that could be redirecting the sound. This means that you can't have any headphones or charms inside the jack, otherwise the sound will be directed through them.
After trying both of those things with no luck, try to see if your speaker works at all. With the ringer volume all the way up, have somebody call you and check if the ringtone makes a noise. If not, the speaker is most likely the issue and should be replaced.
For further help try looking at the Troubleshooting page here: Galaxy Alpha Troubleshooting
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Check that your phone Volume is Up, that your phone is NOT on Do not Disturb or Silence, and make sure your Bluetooth or any other Casting is turned Off.
da Ana Polacek
There is no sound coming out of my phone at all!
It's really stressing me out...
I have turned on everything but still no sound ARGH
da candice yockey
Please help me my Samsung. J3 when some one call me i can hear when my phone is ringing i cant even look a video on my phone
candice and @carolbroer you need to follow the advice given in the answers section or start your own question. this problem has been solved.
Yes, see the previous ansawer and I would also add- go into "settings" and check the "sound". Slide the "volume" to the right to increase, especially for "media".
da Ana Polacek
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