Technical Support Flow

Step 1. Identify make, model, and serial number on the equipment being serviced.

Step 2. Research via IFIXIT>>HDES

Step 3. Contact your Sr. FSP or My Teams in D365 if Sr. FSP is unavailable.

Step 4. If additional support is required, Senior Tech contacts ESMS/RESM.

Step 5. If OEM support is needed contact RESM and Divisional Leaders *Except when warranty issues

Single Source Support phoneline 470-649-6600.