Dell Precision 5560

External Display Connection Guide

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NOTE: A NOTE indicates important information that helps you make better use of your product.

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CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

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WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Contents

Chapter 1: Before you begin.....4
Modes of connection.....4
Turn off the computer display.....5

Chapter 2: Connect external displays.....6
Integrated graphics.....6

Chapter 3: Troubleshooting.....10

Chapter 4: Getting help.....12
Contacting Dell.....12

Before you begin

You can connect up to three 4K external displays or one 5K, or one 8K or higher displays using the USB-C ports available on your Precision 5560.

Before you begin, ensure that you check the ports available on your external displays and decide on the modes of connections.

NOTE: Regardless of a Discrete Graphics Controller (dGPU) on some models, all external displays are controlled by the Integrated graphics controller (iGPU).

Modes of connection

Depending on the connectors available on your external display, you can connect the displays to the Thunderbolt 4 USB-C port on your computer using:

Thunderbolt 4 cables, adapters or docking stations

USB-C cables, adapters or docking stations

NOTE: To experience the full resolution supported by your external displays, use appropriate cables. For example, use DisplayPort or HDMI cables for 4K and above resolution.

NOTE: USB-C or Thunderbolt docking stations can be used to connect external displays to the computer using a single USB-C cable, while charging the computer. For more information about the types of docking stations available from Dell, see the knowledge base article 000124295 at www.dell.com/support.

NOTE: USB-C adapters can also be used to connect external displays to the computer, though these do not allow power charging at the same time. For more information about the types of USB-C adapters available from Dell, see the knowledge base article 000125728 at www.dell.com/support.

USB-C and Thunderbolt 4 USB-C ports available on your computer:

NOTE: When connecting a display using an adapter or docking station, it is recommended that you connect the display to the docking station first and then connect the docking station to the Thunderbolt 4 USB-C port on your computer.

USB-C 3.2 Gen 2

Turn off the computer display

There may be instances where you may want to turn off the computer's display to connect more external displays.

You can turn off the display of your computer by using the Intel HD Graphics Command Center.

i) NOTE: Connect and configure at least one external display before disabling the computer display.

To turn off the computer's display:

1. In the Windows search bar, type Intel Graphics Command Center and press .

2. Accept the Intel Graphics Command Center software licence agreement.

3. On the Intel Graphics Command Center window, click Display. The list of active displays is listed under the Connected Displays section.

4. Click the ellipsis (...) in the top-right corner of your primary display, then click Extend > Display 2.

5. Click the ellipsis (...) in the top-right corner of display 2, then click Make Display Primary.

6. Click the ellipsis (...) in the top-right corner of your computer's display, then click Disable.

Connect external displays

You can connect up to three external displays to the USB-C ports or up to four external displays using the a docking station on your computer.

Integrated graphics

Connecting external displays to Precision 5560

NOTE: When connecting a display using an adapter or docking station, it is recommended that you connect the display to the docking station first and then connect the docking station to the USB-C port on your computer.

With the computer display turned on

You can connect up to three external displays directly to USB-C ports.

• Connect an external display directly to your computer by using a USB-C or Thunderbolt cable: