Service Source

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iPod Hi-Fi

Updated: 25 Feb 2007

iPod Hi-Fi

Contents

Inspection

Inspecting the Unit 2

Troubleshooting

General Information 2

Troubleshooting Steps 2

Gather Information 2

Try Quick Fixes 3

Run Diagnostics 3

Try Systematic Fault Isolation 4

Research 4

Escalate 4

Repair or Replace 5

Verify the Repair 5

Inform the User 5

Complete Administrative Tasks 5

Quick Screening with Customer 6

Symptom Charts 2

When to Use the Symptom Charts 2

How to Use the Symptom Charts 2

Hear Buzz with Auxiliary Input and High Volume 3

Left/Right Sound Distortion 3

Left/Right Channel Issues 3

No Audio Amplification 4

You Cannot Switch the Audio Input Source from Analog to Digital 4

Audio In Does Not Work 4

Poor Sound Quality 5

No Sound 5

No/Incorrect Volume Control 6

Unit Will Not Run Off Batteries 6

Unit Will Not Run Off AC Adapter 6

Battery Life Too Short 7

iPod Connection Does Not Work 7

LED Does Not Respond or Responds Incorrectly 8

You Cannot Control the Unit with the Remote 8

Apple Remote Does Not Work 9

Unit Unusually Hot 9

No Power or Response at All 10

Service Source

[0]

Inspection

iPod Hi-Fi

Inspecting the Unit

Before you open the unit, you must perform the visual and mechanical inspection and the verification screens.

Inspect

Open

Woofer

Driver Housing

Wide-Range Drivers Sensor Motherboard Dock Connector Assy Audio Input Assy MLB Assy Battery Spring

Overview

1. Perform the Visual and Mechanical Inspection (VMI). (AASPs, Retail, and Apple Repair Centers $ ^{1} $)

2. Perform the Verification Screen 1—System Functional Screen Test (VS1), per document part number 070-2080. (Apple Repair Centers)

3. Perform the Verification Screen 2—Ramp Voltage (VS2), per document part number 0702080. (Apple Repair Centers)

4. Perform the Verification Screen 2—NTI (VS2), per document part number 070-2080. (Apple Repair Centers)

Visual and Mechanical Inspection

Technicians at AASPs, Retail, and Apple Repair Centers should perform this inspection before starting to troubleshoot.

Procedure

1. Perform a visual inspection for damage resulting from accident, unauthorized service, or unauthorized modifications (see examples next to CompTIA code 915, below).

2. Check for mechanical defects.

3. Enter the appropriate CompTIA code(s) in the Service Instructions area.

4. If the unit passes the visual and mechanical inspections, proceed to the VS1 screen process to test for functionality (if you are at an Apple Repair Center), or to $ \underline{\text{troubleshooting}} $ (if you are at an AASP or Retail store).

If the unit fails the visual and mechanical inspections and the customer has not already agreed to any out-of-warranty charges, return the unit to the customer to gain agreement on charges.

Notes

CompTia codes used for the iPod Hi-Fi are:

Note: For Apple Repair Centers only:

Apple Repair Centers will be required to use a traveler, to accompany the unit through the process, identifying the customer complaint (converted to CompTIA code), and record the