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For main issues regarding the Nokia Lumia 925 please go to our troubleshooting guide here.
Background and Identification
The Nokia Lumia 925, released in June 2013, is very small compared to other smartphone counterparts, the screen is only 4.5 inches (11.4 cm) so it fits in the palm of your hand. Under the top speaker is the Nokia brand name, along with the Windows icon at the bottom. The Lumia 925, comes with stock Windows 8.1 software. The phone itself is only 8.5mm thick and has a base model of 16 GB storage (with certain versions coming with 32 GB). On the back above the rear speaker, there is a model number being 925.5. While there are no recalls for this phone, many people have asked for a recall due to the faulty camera. Some known problems with the phone are the back cover does not always sit perfectly with the frame, battery life drains very fast when at high brightness.