Abbott FreeStyle Precision Neo Repair

FreeStyle Precision Neo User's Manual

Refer to these links if you need help with:

• Changing Date and Time
• Error Messages and Codes
• How To Locate Your ID NOW Serial Number
• How to Start Using The Precision Neo

For further information on your Abbott FreeStyle Precision Neo, refer to the links provided in Additional Information.

If you are having issues with your FreeStyle Precision Neo meter and need additional help, contact FreeStyle Abbott Support.

The Abbott FreeStyle Precision Neo is a Blood Glucose Monitor and Ketone Monitoring System manufactured by Abbott Diabetes Care Inc, launched in September 2014 in the US, following its approval in Europe in September 2013. Key features include individual packaging for its test strips and a memory that can store up to 1,000 readings. Both the meter and the test strips are available over-the-counter (without a prescription) at an affordable price.

It is a slim, user-friendly, self-testing meter designed for the monitoring of blood glucose levels and aid in management of diabetes. It has a large digital display for easy reading. It is intended for use outside the body (in vitro diagnostic use) for self-testing or professional use. The system may also aid in the management of diabetes by providing the user with suggested recommendations to insulin doses based on healthcare professional entered data.

The meter, lancing device and other accessories are for use by a single person. They must not be used on more than one person including other family members due to the risk of spreading infection. All parts of the meter, lancing device and other accessories are considered biohazardous and can potentially transmit infectious diseases, even after performing the cleaning procedure.

There had been reports in 2025 by US Food & Drug Administration's MAUDE database that the meter was producing erratic readings such as 398 mg/dl, 205mg/dl, 205 mg/dl, 37 mg/dl, and 180 mg/dl within 10 minutes. The most probable root causes associated with this failure mode are disconnected, faulty, or damaged components, software/data corruption, or misuse. Another MAUDE report in 2024 indicated a user experienced metabolic symptoms (dizziness, weakness) when the replacement meter delivery was delayed. The original meter had shown error codes (E1, E2, E3, E4) and was unable to be used for testing, highlighting the risk when device access is disrupted.

In July 2015, the device was subject to a Class II recall in Canada, due to a firmware defect affection the "basal titration" feature: where the meter could display 0 units instead of the basal insulin dose recommendation, potentially misleading users using long-acting basal insulin.

The FreeStyle Precision Neo is a compact, handheld medical device. It features a slim, lightweight body, a large digital display, and a five-second testing time for quick and easy readings. It is battery-powered lasting 3000 tests and is portable.

The serial number can be found in the Preferences Menu on the Home screen under About. Information about the device is displayed there, and further information on the device, continue to press "Info." It is also shown on a sticker on the back, bottom right corner, next to the icon SN, meaning, Serial Number.

• Width: 2.35 in (5.97 cm)
• Length: 3.42 in (8.68 cm)
• Depth: .34 in (.87 cm)
• Weight: 33g to 37 g (1.2 oz. to 1.3 oz. including batteries)

• Assay Method: Amperometry
• Blood Glucose Measurement Range: 1.1 - 27.8 mmol/L (millimoles per liter)
• Blood Ketone Measurement Range: 0.0 - 8.0 mmol/L (millimoles per liter)

• Memory: Up to 1000 events (including blood glucose, blood ketone, and control solution results, insulin doses, and other meter information)
• Minimum Computer Requirements: Must only be used with EN60950-1 rated computers. use a USB certified cable

• Power Source: Two CR2032 lithium (coin cell) batteries
• Battery Life: Up to 3,000 tests
• Automatic Shutoff: After at least two minutes of inactivity

• Operating Temperature (Meter): 10 °C to 50 °C (50 °F to 122 °F)
• Operating temperature (System): See test strip instructions for use
• Operating Relative Humidity: 10% - 90% (non-condensing)
• Storage Temperature: -20 °C to 60 °C (-4 °F to 140 °F)
• System Altitude: See test strip instructions for use.

Sources

ADCES comparison/overview

Owner’s Setup Guide

• Diabeticoverstock Blog Article: Error Messages and Codes
• Glooko Support Article: Changing Date and Time
• Health Canada - Class II Recall
• How To Locate Your ID NOW Serial Number
• MAUDE Adverse Event Report - Erratic Readings
• MAUDE Adverse Event Report - Unable to Obtain Readings
• Owner’s Setup Guide
• Youtube: Pharmacist Tips How to Use