T-Mobile Huawei Prism U8651T Troubleshooting

Your phone doesn't turn on after pressing the power button.

The phone battery may need to be charged. Try charging your phone to see if this resolves the issue.

If you are only able to use the phone when it is plugged into the charger, the phone battery is no longer holding a charge. The battery should be replaced.

If you have charged/replaced your phone's battery and the screen remains black, it is possible the display is bad. If this is the case, the display should be replaced.

Your phone is unable to connect to the internet or wifi.

You may have accidentally deactivated wifi while configuring your phone's settings. Go through the Wireless and Network menu of your phone's settings to ensure wifi is enabled.

If your phone's web browser opens as a blank screen when connected to wifi, your wireless router my be the cause of the problem. Try resetting the wireless router to resolve the issue.

Dirt may have built up on your phone's camera lens. Try cleaning off the lens to see if this helps.

Using an external phone case that fits, but is not compatible with the Huawei Prism U8651T, may result in the camera lens being partially blocked. Ensure you are using a compatible phone case to resolve the issue.

If your phone is giving you a low memory warning, save your apps/pictures to an SD card if you have one. You also may want to consider removing any unused files from your phone.

Consider installing an SD card to increase the memory capacity of your phone.

Your phone's screen is scratched, cracked, or in pieces.

If the glass touch screen is cracked and you are having issues with it not working properly, the screen may need to be replaced.

If the clear plastic cover over the screen is scratched or cracked, making it difficult to read the screen, you may want to replace it.