Shark Cordless Vertex Pro IZ682H Troubleshooting

Switching the power switch to the "On" position should provide power to the vacuum. If there is a battery present in the vacuum and it still does not power on, replace it with a second rechargeable battery. If the batteries are dead and not charging, refer to Section E: Vacuum Doesn't Turn On

Follow this guide to replace the brush roller.

Open the dust cup, disconnect the hose, and check the brush roll. Check all openings and all hose connectors. Remove any jam or clusters of dust, and try using the vacuum again.

Detach the dust cup while the vacuum is turned off. Open the lid from the top, and empty the contents into a trash can. Then place the dust cup back on the vacuum. The dust cup will make a click sound when it attaches.

Open the filter covers on the vacuum. Dispose of the filters and place the new one inside. Remove the pre-motor filter, and clean it with soap and water. Allow the pre-motor filter to fully air dry before putting it back into the device. Reattach the cover.

You can order more filters here.

The Shark vacuum is made from a high plastic material that may crack if exposed to extreme physical contact with a hard surface. Scan the hose and wand for cracks, which can be sealed with duct tape or filler.

You should begin by emptying the dust cup of your vacuum. Once that is out, you have access to the pre-motor filter. Remove the pre-motor filter, and clean it with soap and water. Allow the pre-motor filter to fully air dry before putting it back into the device. If there is any tears or other damage on your pre-motor filter, you can order more filters here.

The Shark Cordless Vertex Pro IZ682H comes with two rechargeable lithium batteries, and they can be charged using the charging dock that is included. Plug your charging dock into an outlet and begin charging your spare battery. Once fully charged, you can replace the dead battery for the charged one.

Ensure that you are plugging the charging dock into a working outlet. You can test this by plugging in another appliance into the same outlet. From here you can charge your battery for further use. If the battery still does not charge, see "Vacuum Doesn't Turn On" on the Troubleshooting page.

Remove the battery of your device, and put it to the side to cool and empty out the dust cup. Once the dust cup is emptied, remove and examine your post-motor filter. Properly clean the post-motor filter with soap and water before allowing to completely air dry. If you find any damage to your post-motor filter, you can purchase a new one on the manufacture's website.

The Shark Cordless Vertex Pro IZ682H comes with two lithium batteries. If your battery does not charge, clean the terminals of the vacuum and the battery with rubbing alcohol. If the battery doesn't charge, you should replace it.

Clean the terminals on the charging dock with rubbing alcohol. If your dock still doesn't work, you can order a replacement here.