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Battery Won’t Charge
The laptop is plugged in but doesn’t show any signs of charging.
Battery has 95% or more
To protect your battery pack from being overcharged, your laptop will not begin charging until your battery has less than 95% of its capacity. Attempt charging the laptop only when the Power Meter shows less than 95%.
Outdated drivers can cause your charging port to malfunction. Windows will update your drivers automatically, unless windows updates are not turned on.
If your laptop tends to overheat, it may cause the battery sensor to misfire. If the laptop is overheating, refer to the associated troubleshooting page to resolve that issue first.
Faulty Power Adapter
Unlike most modern laptops, this laptop doesn’t have a charge light indicator on its power supply. To ensure that the power adapter is not faulty, you will need to test the adapter with a multimeter. This guide will show you how to test the adapter using a multimeter. If the output voltage is not correct, you need to replace your AC adapter.
If the power adapter is working, you may have a faulty battery. If the laptop refuses to turn on unless the power adapter is plugged in, the battery needs replacement.
Faulty Power Jack
With the battery removed, plug in the power adapter and turn on the laptop. If the laptop won’t turn on, the power jack is faulty and needs replacement. At this point, it’s recommended that you don’t attempt to power the laptop anymore as that can cause motherboard damage. Seek professional repair service.
Computer Gets Too Hot (Overheating)
The laptop gets unusually hot, and its performance may suffer!
If dust and dirt accumulate inside the case, they will block airflow and cause the laptop to overheat. To fix this, get a can of compressed air and use it to clean out the inside of the case. Be sure to get the dust out of all fans and heatsinks.
Lack of Thermal Paste
Thermal paste maintains a point of contact between the CPU and its heat sink to facilitate heat dissipation. Thermal paste may degrade over time, or spread away from the center due to heatsink dislodging or bumping causing your CPU to overheat. To fix this, clean off any thermal paste residue off of the CPU, then apply a fresh layer to the center of the CPU. Push the heat sink back into place and tighten the screws.
Faulty or Broken Fans
If you can’t hear the fans going while the laptop is at a high temperature, the fans may need to be replaced.
Screen Doesn’t Work
The laptop powers on, but you can’t see anything!
Loose Memory Module
If the screen turns on, but it’s completely blank, you may have a loose memory stick. Recent RAM upgrades can cause blank screens. Ensure that your RAM is seated into its slot firmly.
The GPU(Graphics Processing Unit) enables your computer to output to the display. In modern laptops like yours, GPUs are integrated onto the motherboard. Hook up your laptop to an external monitor. If you the display still doesn’t come on, then you may need to replace your motherboard.
Hook up your laptop to an external monitor. If the external monitor works, then there is a problem with your LCD or its cables. You may need to repair or replace your LCD.
Computer Running Slow
The laptop is running slower than usual, and it may occasionally freeze or take a long time to boot up.
Little Free Space on Hard Drive
The hard drive is mainly used to store data and files. However, your laptop will also use your hard disk as a secondary memory unit. As such, You hard drive should have 20% free space. Check this guide to figure out how much free space you have. If you're frequently leaving less than 20% of free space on your hard drive, you may consider upgrading to a larger capacity hard drive. Check out this guide for information on upgrading the hard disk.
Fragmented Hard Drive
Fragmentation makes the files and data stored on your hard drive be too far apart, which makes the hard disk do extra work that can slow down your computer. Most people should defragment their hard drives once a month, but you may need it more frequently depending on your usage.
Virus or Malware Infection
Viruses and malware will run in the background and suck up your laptop’s resources. If you surf the web on your laptop and your laptop is slow, your laptop may be infected with a virus or malware. Consider installing an antivirus to repair and protect your system.
If your laptop doesn't have enough memory to supply hunrgy applications, you may need to upgrade your memory. This guide will show you how to upgrade your memory.
Keyboard Not Working
The laptop is on, but pressing keys does nothing.
Laptop’s been running too long without a reboot
Restarting your laptop may fix the problem instantly. Give that a try first and see if the keyboard works after the laptop boots back up.
Recent Software Changes
If the keyboard stopped working suddenly after some software’s installation, you might need to restore your laptop to an earlier date.
Outdated keyboard drivers may cause your keyboard to malfunction. To ensure that your keyboard drivers are up to date, find your keyboard in the Device Manager. Double click, and click on “Check for Updates.”
If you’ve rebooted your laptop, undone recent software changes, and updated keyboard drivers, but still didn’t have any luck, then you may have a faulty keyboard. Check out this guide for keyboard replacement help.
Disc Drive Doesn't Read or Won’t Eject
The optical drive is not behaving normally, won’t read any discs, or won’t eject at all.
Undetected Disc Drive
Go to Control Panel -> Device Manager -> DVD/CD-ROM Drives. If there aren’t any items listed, then your computer might be unable to detect your optical drive. Undetected hardware is usually caused by outdated or nonexistent device drivers.
Dirty Optical Lens
If the laptop can detect the optical drive, and the drivers are up to date, a dirty optical drive lens may render the disk drive unable to read discs. The effects of a dirty lens are especially a potential problem when the disk drive struggles with reading discs and makes weird noises.
Broken Disc Drive
If none of the above do the trick, then you may need to replace your disc drive. This guide shows how to replace a broken disc drive.
Computer turns on, but won’t boot up
You turn on the laptop, but the operating system doesn't load.
Presence of External Media
Sometimes external media will prevent a computer from booting up. Remove all external media including flash drives, external hard drives, and compact discs. Reboot, and see if that does the trick.
Recent Hardware Changes/Updates
Improper hardware installations may render the computer unable to boot up. If you’ve recently installed any new hardware, make sure the hardware is seated properly.
Faulty Hard Drive
If you can’t hear the hard drive spin when you turn on the laptop, the hard disk may need to be replaced. Follow this guide to replace the hard disk.