Il Mio Problema
Battery was not holding charge and was getting the service battery message.
La Mia Riparazione
The repair was super easy if you have the right tools. One corner of the battery was bent so I have to force it straight to be able to get the screw through. You cautioned to not touch the battery but I had no choice. The battery did charge fine and has been working for four days.
Il Mio Consiglio
Please inspect batteries before shipping.