It does not power on unless the charger is connected; therefore, it only functions when constantly plugged in, essentially behaving like a desktop computer instead of a laptop.
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Hi @maneetkahal ,
Create a battery report to check the condition of the battery.
When you have the report, compare the Design Capacity value versus the Full Charge Capacity value as seen in the report. For a good battery they will nearly be the same value.
You can determine the condition of the battery as as percentage by using the formula Full Charge Capacity value x 100 ÷ Design Capacity value.
If the percentage is <10% you may wish to consider replacing the battery.
If you decide to do this, here's a video that may help.
Search online for 18APE17M battery o find battery suppliers that suit you best. This is the model number for the battery. It should be located somewhere on your battery if you wish to verify.
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I tried it, and the full charge capacity is 45122 mWh, while the design capacity is 57488 mWh. So I think there's another problem. And, as per the battery status, it shows: Battery status: 0% remaining. I am still stuck here. Thanks, btw.
Go to Device Manager and uninstall the Microsoft ACPI- Compliant Control Method Battery drivers, then restart the laptop in the normal manner and let Windows reinstall them and check if it starts to charge.
If still no good, what is the model number of the motherboard (printed on the board itself)?
The schematics for the board will need to be found so as to hopefully find out what's wrong.
I just tried that, but I'm still nowhere near the solution. I've never opened my laptop, so I'm worried I might make things worse. Is there any other software solution I can try?
Not that I know of.
The battery report is showing that there's 0% in the battery which either means it is totally discharged or the software can't read the information from it that is supplied by the hardware.
The only way to determine what the problem is, is to open the laptop and then first check what voltage is measured on the battery by using a voltmeter and go from there.
If it is 0V then you need to find out whether any charging voltage from the power adapter is getting to it or not.
If none then there's a motherboard problem. If there is then the battery is faulty and will need to be replaced.
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