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TV Won't stay on for more than a second, stuck in bootloop

Hello all,

So my approx 4 year old TV is having issues. The model number is Samsung QN50Q60TAFXZC.

I had unplugged it for a week and then when I plugged it back in, the screen turned black but I was still able to hear the sound. So I decided to turn it off with the remote and when I tried turning it back on it got stuck in some kind of bootloop. The screen would turn on for a second then turn back off and the red LED would blink twice and it would repeat this cycle.

I tried all the basic troubleshooting of disconnecting it from power and connecting back or holding the power button for 30sec, holding the remote on/off button for 30sec but nothing seemed to have helped.

So my next step was to watch youtube videos and read ifixit forums to see how to open the back cover and get to diagnosing the issue. I tired by isolating one cable at a time to watch for backlight behavior. Here are my results:

(1) The first cable I disconnected was the one going from power board to main board. Plugged the TV to power and the backlight would stay ON so I concluded that the issue is downstream from the main board.

(2) I disconnected all cables that plug into the mainboard so that included the display ribbon cable, IR+WIFI+BT cable and speakers. Plugged the power back in and backlight stayed ON so I concluded the mainboard was fine too

(3) Now I plugged the downstream cables back in and watched for backlight behavior and I isolated the problem to the display ribbon cable.

(4) Next was to plug the big ribbon cable back to mainboard but remove the small flex cable that connects the two side of the panels at the bottom. Again plugged back into the power and backlight stayed ON. So I concluded that the issue is either this flex cable or the panel itself.

(5) Next step was to try the tape method and I started with selecting one end of flex cable and trying to block of 3-4 pins (the best I could with tools available to me). Plugged the flex cable back in and every other cable was also plugged in. Connected the TV to power and it would turn on and stay on but no picture, the screen is black. I pressed the SamsungTVplus button on my remote and it went to whichever random channel and I can hear the audio. I can also notice the backlight change intensity but the front of TV screen is till black and no picture/video is displayed.

At this point I am confused. I can't explain the behavior and I can't say what to try next. Was my diagnosis fair so far? And do you think the issue is the flex cable itself? or is it most likely the panel? If it is the panel, why doesn't it still display some picture even with couple of lines being taped off? Have I accidentally taped off the most important lines of the panel? How can I get a wiring diagram for the flex cable? If I can understand which lines are for clock/data/power maybe I can select the proper lines to tapeoff?

Please guide me on how to proceed further inorder to fix this TV. I want to try to fix it and not throw it away but I understand that if its a panel fault then it might not be worth fixing but I want to makes sure I have tried everything I can before I conclude that nothing further can be done and throw the TV out.

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Update (07/21/24)

This is the image from main board side.

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This is from the panel side.

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These are the two halves of flex cable connector
Left:

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Right:

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The flex cable itself:

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As for the voltages, this is the legend:

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I was able to measure A13V as its easy to access and it shows up as 12.85V on my multimeter. I am assuming you would also like me to measure what the other pins are showing? But these pins don't have a rated voltage in the legend and I am guessing I will have to remove the mainboard and flip it around with some non-conductive layer in between so that I can measure the rest of pins with everything still connected. Looks a bit tricky to bend the ribbon cable while flipping the mainboard but if those are the signals you were interested in knowing the voltages then I can try to figure something out.

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Cable with tap-off sections marked:

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@prt22 don't do the tape-off on the interconnect cable just yet. Plug everything back in except the brown interconnect cable. Try and turn your TV on. Let us know what you get. The tape-off on that cable will only work if the other side works. Otherwise you will have to try to tape-off on the cable coming from the main board. Post an image close-up on that connector on the driver board.

Also, the mainboard can still be the issue. What you have checked is not a good indication that your board is okay. The mainboard is to complex to simply test it by removing the connections. Check the voltages on the power supply connector where the main board connects to. Use the legend next to it to identify the proper voltages. Careful, you will have to test those DC voltages with the TV on. Do not cross the probes or accidentally touch other components while testing.

AS an FYI for the tape off, you will only have to block data lines. You can identify those by the thickness of the lines. Datelines are the thinner ones while the power lines are the thicker ones. For example, on your last image from L to R, it looks like 1-17 are data lines.

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10 Commenti:

Thank you for your reply! Really appreciate it you trying to help me in this fix.

I removed the tape and plugged everything back in as you said expect the flex cable that connects the two halves of panel driver boards. The TV would stay ON (backlight is ON and I can see it change intensity) and I can hear audio. Screen remains black.

I don't know how to post pics in a reply so I will add it as another answer.

da

@prt22 okay so not change. Next check the voltages. Yes, you can only add images to an answer or add those to your question via an edit. Here is a guide for that Aggiungere immagini ad una domanda :-)

da

@prt22 PW on would go high once you push the power button and then most likely return to the initial voltage. You will have to measure that as you turn the TV on. Some with the BLU lines. The voltage will change as you increase or decrease brightness.

I would try a tape-off on the cable coming from the main board on connector CN1.

da

@oldturkey03 yes let me try tapeoff as you have suggested and report back

da

@oldturkey03 sorry just to confirm, I don't see a difference in thickness of the traces in this connector. Any idea which pins I should try to tape-off here? I have attached an updated pic of this cable to original post at end

da

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prt22 sarà eternamente grato.
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