Replacement screen not functioning, what to do?

Hi Eamon,

I've got the 6 Pro after upgrading from the 2 XL, so I've been watching the Pixel questions for a while now. My impression seems to be getting more and more reinforced that Google has somewhat of a quality control problem with their replacement screens. The fact that your old screen still works tends to indicate that it's most likely an issue with the replacement screen, since you're not all that likely to damage the new screen just by plugging it in, unlike the old screen where it can be damaged in the process of removing it.

I don't know if it is indeed a genuine Google screen or if you bought it from iFixit, but your next step should be to contact the seller and explain the situation just like you did here. If it's an iFixit screen then it is indeed a genuine part and it has a lifetime warranty to boot. I've dealt with their iFixit Store customer service and found them to be excellent at what they do. You can always reach them at support@ifixit.com if need be.