Malfunction glitch no lights

okay so please read I own a pc and Xbox series x I use the mouse in both devices I have never had any issue with this mouse until 2 days ago all the lights shut off I have connections issues and absolutely no lights will come on I have followed all of steel series instruction it is the aero 9 I was playing call of duty on Xbox and the mouse just glitch side buttons became delayed and the led shut off and will not come on at all if I switch to Bluetooth no light if I reset no light no matter what

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