Why does my BonsaiiC234-B make rattling noise when shredding multiple

My machine worked OK at first but then started to rattle ,

but started to get worse the more sheets I shredded. I tried to get in touch but the email

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Contact details are wrong, telephone does not wring through as it is not a UK number. and the email is returned

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In little blue box it says Answer your Question , when clicked on I it wants an answer, to what?

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